Jermaine Newton
Owings Mills
Summary
Dynamic security systems leader driving technical project success and customer satisfaction. Skilled in developing tailored engineering solutions, managing project lifecycles, and generating new business through strategic client engagements. Proven track record in team leadership and optimizing service delivery within commercial and government sectors.
Overview
21
21
years of professional experience
Work History
CLIENT ENGAGEMENT MANAGER, SECURITY DIVISION
SCD INFORMATION TECHNOLOGY
Columbia
07.2025 - Current
- Led full project lifecycles, including scope definition, design, proposal development, customer presentations, and execution.
- Managed technical service projects from concept to completion, ensuring alignment with customer objectives and satisfaction.
- Oversaw project lifecycles, coordinating kickoffs, material procurement, and scheduling to maintain project timelines and deliverables.
- Developed tailored engineering solutions aligned with customer requirements, ensuring technical accuracy and delivering value.
- Generated new business through direct sales efforts, proposal development, and relationship management.
- Prepared bills of labor and materials, cost estimates, technical specifications, and customer quotes.
Service, Engineering, and Sales Field Operations Manager
MCS Technologies
11.2023 - 07.2025
- Closed new business through targeted sales strategies, proposal development, and cultivation of customer relationships.
- Led end-to-end project lifecycles, including scope definition, design, proposal development, customer presentations, and execution.
- Engineered, sold, and managed technical service projects from concept to completion.
- Developed tailored engineering solutions based on customer requirements, ensuring both technical accuracy and value.
- Managed a team of 8 service technicians, overseeing hiring, onboarding, and continuous training.
- Renewed annual service contracts while identifying upsell opportunities that enhanced customer retention.
- Managed budgets and tracked performance metrics, implementing adjustments to align with engineering and financial objectives.
- (company ceased operations/liquidated)
Service, Engineering, and Project Manager
HP Secure
03.2012 - 11.2023
- Engineered, sold, and managed security and service projects for commercial and government clients.
- Defined project scopes, technical specifications, and resource requirements to ensure success.
- Monitored project budgets and adjusted operations to achieve deadlines and align with financial targets.
- Adapted workflows to address changing field conditions and align with client expectations.
- Led a team of 10 technicians; responsible for recruitment, training, and performance management.
- Enhanced customer satisfaction by managing service contracts and implementing a comprehensive service catalog.
Lead Technician / Foreman - Physical Security
Vision Technologies
10.2010 - 03.2012
- Oversaw security system installations and managed field teams, ensuring timely project completion on construction-based projects.
- Installed and configured access control panels, power supplies, network switches, and rack-mounted systems.
- Installed electric strikes, intercom systems, and CCTV equipment to meet compliance standards.
- Generated estimates and conducted site evaluations, facilitating informed decisions for security system retrofits.
- Maintained and serviced installed systems, enhancing long-term reliability and performance.
Service Technician
Vector Security
12.2004 - 10.2010
- Diagnosed and repaired low-voltage systems during emergency on-call situations, ensuring timely restoration of services.
- Installed intercoms, CCTV, and multimedia systems based on customer specifications.
- Educated clients on maintenance practices and proper system usage to maximize system performance and longevity.
- Collaborated with Central Station and clients to create effective action plans for system enhancements and issue resolutions.
- Interpreted blueprints and ensured code-compliant installations.
- Coordinated inspections and installations with fire and police departments.
Education
Associate of Science - Electrical, Electronics And Communications Engineering
RETS Technical Training Center
Baltimore, MD06-1995
Skills
- Client engagement strategies
- Client relationship building
- Client retention strategies
- Client support coordination
- Proposal development
- Business development
- Project management
- Operations management
- Contract and vendor management
- Security systems design
- Problem solving and troubleshooting
- Team leadership and development
- Customer service and support
- Engagement strategies
- Client service orientation
Medical Certifications
- GHS and OSHA Hazardous Communication
- HIPAA for Business Associates
- Bloodborne Pathogen Safety in the Workplace
Technical Proficiencies
Galaxy Systems, Gallagher, Bosch, GE Security, Bosch, Silent Knight, Wheelock, FireLite, Axis, Bosch, GE, Panasonic, Pelco, Samsung, Hanwha, Ademco, Bosch, DMP, NAPCO, GE, Honeywell, Aiphone, Talk-a-Phone, Butterfly, Unifi, wireless voice/data/video systems
Timeline
CLIENT ENGAGEMENT MANAGER, SECURITY DIVISION
SCD INFORMATION TECHNOLOGY
07.2025 - Current
Service, Engineering, and Sales Field Operations Manager
MCS Technologies
11.2023 - 07.2025
Service, Engineering, and Project Manager
HP Secure
03.2012 - 11.2023
Lead Technician / Foreman - Physical Security
Vision Technologies
10.2010 - 03.2012
Service Technician
Vector Security
12.2004 - 10.2010
Associate of Science - Electrical, Electronics And Communications Engineering
RETS Technical Training Center