Summary
Overview
Work History
Education
Skills
Timeline
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Jermaine Tinsley Jr.

Baltimore

Summary


Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Home Depot
02.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding of their unique needs or preferences.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.

Groundskeeper

Youth Works
06.2022 - 08.2022
  • Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and a detail-oriented approach to groundskeeping.
  • Reduced safety hazards by promptly removing debris and snow from walkways and communal areas.
  • Supported construction projects by preparing grounds, removing debris, and assisting with site clean-up tasks.

Education

Bachelor of Science - Business Administration

University of Maryland Eastern Shore
Eastern Shore, MD
06-2027

High School Diploma -

Mergenthaler Vocational-Technical High School
Baltimore, MD
06-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Home Depot
02.2023 - Current

Groundskeeper

Youth Works
06.2022 - 08.2022

Bachelor of Science - Business Administration

University of Maryland Eastern Shore

High School Diploma -

Mergenthaler Vocational-Technical High School

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Jermaine Tinsley Jr.