Jerome Hawkins

Secure

• Replaced damaged, missing, or defective parts with new and refurbished components.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Tested vehicle components and systems to identify issues.
• Increased customer satisfaction by providing timely and accurate estimates for repair costs.
• Collaborated with team members on complex repair projects, ensuring timely completion and optimal results.
• Troubleshot and diagnosed problems with brakes, steering, and transmissions.
• Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
• Examined engines, transmissions and vehicle systems to diagnose issues.
• Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
• Installed and adjusted fuel injection systems and turbochargers to enhance vehicle performance.
• Installed new systems and components in vehicles.
• Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
• Tested and adjusted engines to foster proper performance.
• Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
• Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
• Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
• Inspected vehicle systems to assess function and uncover defects.
• Analyzed malfunctioning equipment and determined type of repairs required.
• Evaluated heavy equipment to determine necessary repairs and maintenance requirements.
• Removed worn or faulty components for replacement or repair.
• Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
• Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
• Read and interpreted technical manuals for troubleshooting and repair purposes.

• Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
• Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.
• Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.

• Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
• Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
• Completed basic maintenance and minor repairs to keep vehicle neat and running properly.

• Fastened chains, straps, covers, and binders to secure load during transit.
• Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
• Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
• Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
• Secured vehicle to tow truck and checked all attachments for safe operation.
• Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
• Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
• Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
• Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
• Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
• Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.

• Inspected load security and checked for damages.
• Fastened chains, straps, covers, and binders to secure load during transit.
• Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.

• Improved customer satisfaction by providing timely and efficient towing services to stranded motorists.
• Delivered exceptional tow truck service across region and liaised with local authorities.
• Operated with safety and skill to avoid accidents and delays.
• Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

• Increased client retention by providing exceptional customer service during difficult situations involving vehicle breakdowns or accidents.
• Completed preventive maintenance checks and basic repairs to vehicles.
• Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.