Jerrey Miles
Baltimore
Summary
Administrative professional with proven success in high-pressure office environments. Expertise in clerical tasks and staff support, ensuring seamless operations. Strong multitasking abilities and in-depth knowledge of medical terminology enhance patient scheduling and communication. Achievements include streamlining administrative processes to boost efficiency and elevate patient experiences.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Saint Agnes Healthcare
Ellicott City
07.2025 - Current
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Inputted patient demographic data into electronic health record system.
- Assisted with scheduling follow-up appointments according to provider availability.
- Greeted patients upon arrival and directed them to the appropriate area.
Medical Front Office Receptionist
The Centers for Advanced Orthopedics
02.2023 - 07.2025
- Executed administrative tasks, including typing letters and reports using Microsoft Office Suite.
- Processed incoming mail, faxes, and scanned documents into EMR system while ensuring patient data accuracy.
- Managed daily front office operations, including filing charts and organizing documents.
- Answered multi-line telephone system professionally while addressing callers' inquiries promptly.
- Resolved outstanding balance issues between payers and providers efficiently.
- Delivered exceptional customer service by scheduling appointments and addressing patient concerns.
Bus Attendant/Office Assistant
Baltimore County Public Schools
03.2018 - 01.2025
- Maintained all CPR and Maryland regulatory certifications to ensure compliance.
- Disciplined children and suggested corrective measures for behavioral improvement.
- Routinely transported children from school and extracurricular activities.
- Provided administrative support by scheduling meetings and managing executive calendars.
- Managed office supplies inventory and placed orders as required.
- Organized filing systems for physical and electronic documents, ensuring accuracy and confidentiality.
Administrative Assistant
Sinai Hospital of Baltimore
09.2020 - 02.2023
- Maintained patient accounts by obtaining, recording, and updating personal and financial information.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants.
- Managed hundreds of incoming calls, emails, and faxes per day by patients.
- Scheduled and followed up on patient appointments, collected and processed patient payments, and maintained patient files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Greeted patients, determined the purpose of visit, and directed them to appropriate staff.
- Entered insurance, demographics and health history into patient database.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Protected patients by observing strict HIPAA guidelines.
Front Desk Receptionist
Washington Open MRI
Greenbelt
12.2019 - 08.2020
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Scheduled patient appointments, ensuring accuracy of appointment times with providers.
- Processed referrals for specialist care at the request of physicians or patients.
- Greeted and checked in patients, updating their information in the computer system.
- Prepared charts for new patients, confirming completion of all necessary forms.
- Answered incoming calls, addressing inquiries from patients and medical offices.
- Assisted with filing medical records and documents, maintaining accurate electronic files.
Human Resources Coordinator
Baltimore County Community College
10.2018 - 10.2019
- Streamlined filing and organization of staff documentation for enhanced accessibility.
- Executed Excel and PowerPoint projects using SharePoint, NEOGOV, and Payroll software.
- Managed phone communications and recorded messages promptly.
- Processed employee billing and salary with attention to detail.
- Implemented performance management systems to monitor progress towards objectives.
- Maintained confidentiality while handling sensitive information with discretion.
Cashier
McDonald's
02.2017 - 03.2018
- Organized the store by returning all merchandise to its proper place
- Interacted with customers to expedite orders
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Associate dedicated to providing the highest level of customer service
- Outgoing, and efficient with the capacity to multi-task.
Education
CPR and First Aide Certified -
The Community College of Baltimore County
CatonsvilleState Board Certification Medical Front Office Administrative Assistant -
The Community College of Baltimore County
CatonsvilleHigh School Diploma GED -
The Community College of Baltimore County
CatonsvilleSkills
- HIPAA compliance
- Patient scheduling
- Medical billing
- Patient registration
- Documentation and recordkeeping
- Insurance verification
- Customer service
Timeline
Patient Service Representative
Saint Agnes Healthcare
07.2025 - Current
Medical Front Office Receptionist
The Centers for Advanced Orthopedics
02.2023 - 07.2025
Administrative Assistant
Sinai Hospital of Baltimore
09.2020 - 02.2023
Front Desk Receptionist
Washington Open MRI
12.2019 - 08.2020
Human Resources Coordinator
Baltimore County Community College
10.2018 - 10.2019
Bus Attendant/Office Assistant
Baltimore County Public Schools
03.2018 - 01.2025
Cashier
McDonald's
02.2017 - 03.2018
CPR and First Aide Certified -
The Community College of Baltimore County
State Board Certification Medical Front Office Administrative Assistant -
The Community College of Baltimore County
High School Diploma GED -
The Community College of Baltimore County