JERRY TOLES
baltimore
Summary
Dedicated professional with a clean driving record and strong time management skills, previously at Ready Refresh Water. Proven track record of on-time deliveries and exceptional customer service, enhancing client satisfaction. Experienced in navigating diverse environments while maintaining safety and reliability, demonstrating flexibility and problem-solving abilities in challenging situations.
Experienced with safe and efficient driving practices, ensuring timely deliveries. Utilizes excellent route planning and vehicle maintenance skills to maintain operational efficiency. Track record of reliability and adaptability, consistently meeting transportation demands.
Overview
17
17
years of professional experience
Work History
Driver
Ready Refresh Water
03.2019 - 02.2025
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
Direct Care Worker
Gallagher
10.2007 - 03.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
Education
Associate of Arts - General Studies
Baltimore City Community College
Baltimore, MD05-2019
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Problem-solving
- Flexible schedule
Timeline
Driver
Ready Refresh Water
03.2019 - 02.2025
Direct Care Worker
Gallagher
10.2007 - 03.2019
Associate of Arts - General Studies
Baltimore City Community College
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