Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesiah Harrison

Suitland

Summary

Proven track record in content development and team leadership, management and going above and beyond for a company. Championed a culture of continuous learning, enhancing training effectiveness and achieving high engagement rates. Skilled in complex problem-solving and mentoring, I consistently fostered a supportive environment that drove team success and improved overall performance of everyone around me.

Overview

11
11
years of professional experience

Work History

Training Ambassador

Amazon
10.2020 - 08.2025
  • Had constructive group discussions that encouraged collaborative problem-solving and peer-to-peer learning opportunities.
  • Collaborated with fellow ambassadors to develop comprehensive and effective training materials for increased rates.
  • Promoted a culture of continuous learning by sharing valuable resources beyond the formal training curriculum with associates.
  • Championed company values and policies, ensuring trainees developed a strong understanding of organizational expectations and culture.
  • Made sure everyone was on task and able to do their job diligently. I also made sure I was over achieving physically and mentally beyond company standard so we were never behind on the duties I managed.

Costco Receipt Checker

Costco
01.2016 - 06.2019
  • Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
  • Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
  • Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
  • Had to count how many people entered, also had to have a keen eye for checking items leaving out the store from customers carts. Made sure all items were accounted for thoroughly.
  • Assisted with unloading customer carts onto conveyor belt.
  • Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.

Assistant Manager

Sprint
02.2015 - 11.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Consumed knowledge in every aspect of Sprint so I can help the needs of the customer to the best of my ability also made sure the system RAM was updated, making sure any adjustments, associates knew about.

Key Holder Supervisor

Piercing Pagoda of Zale
11.2014 - 05.2015
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Trained and mentored new employees.
  • Enhanced store sales by implementing effective visual merchandising strategies and product placement.

Sales Lead

Aldo Shoes
11.2014 - 02.2015
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Also stocked in the back to make sure when getting a customers items I could do it pronto, and when items weren't in stock I would bring out something similar, always going the extra mile for customers satisfaction.
  • Boosted sales performance by implementing strategic sales plans and effective team management.

Education

No Degree -

Norwalk Community College
Norwalk, CT

Skills

  • Facilitation techniques
  • Mentoring
  • Content development
  • Training delivery
  • Heavy lifting
  • Pallet jack operation
  • Stock management
  • Team leadership
  • Decision-making
  • Complex Problem-solving
  • Staff training and development

Timeline

Training Ambassador

Amazon
10.2020 - 08.2025

Costco Receipt Checker

Costco
01.2016 - 06.2019

Assistant Manager

Sprint
02.2015 - 11.2015

Key Holder Supervisor

Piercing Pagoda of Zale
11.2014 - 05.2015

Sales Lead

Aldo Shoes
11.2014 - 02.2015

No Degree -

Norwalk Community College

Similar Profiles

CREATE PROFILE
Jesiah Harrison