Jesse Hall
Catonsville
Summary
Proficient manager recognized for improving operational workflows and cultivating strong customer relationships. Adept at task delegation and team leadership, with a focus on fostering a culture of high service standards and efficiency.
Overview
13
13
years of professional experience
Work History
Manager
Columbia Junction Car Wash
05.2013 - Current
- Oversaw daily operations and ensured high service standards at car wash facility.
- Trained and mentored staff to enhance performance and customer satisfaction.
- Implemented process improvements, reducing wait times for customers significantly.
- Monitored inventory levels and managed supplies to optimize operational efficiency.
- Managed financial transactions, ensuring accuracy in cash handling procedures.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Autobody Repair Technician
Autobody Images
12.2018 - 01.2026
- Diagnosed and repaired vehicle damage using advanced collision repair techniques.
- Operated frame straightening equipment to restore structural integrity of vehicles.
- Collaborated with insurance adjusters to assess damages and expedite claim processes.
- Inspected new parts and areas of repair to verify correctness and quality.
- Replaced and repaired vehicle parts according to work order instructions.
- Reassembled parts and welded components into factory-specific positions.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
Education
GED -
Long Reach High School
Columbia, MDSkills
- Customer service
- Team leadership
- Decision-making
- Task delegation
- Relationship building
- Operations management
- Customer relationship management (CRM)
- Sales techniques
- Sales management
- Power tool proficiency
- Hand tool proficiency
Timeline
Autobody Repair Technician
Autobody Images
12.2018 - 01.2026
Manager
Columbia Junction Car Wash
05.2013 - Current
GED -
Long Reach High School