Jesse Duvall Lovelace
Boonsboro
Summary
Service-oriented professional with proven track record in managing service schedules and optimizing dispatch operations. Known for collaborative teamwork and reliable adaptability to changing needs. Skilled in communication, problem-solving, and customer relationship management.
Overview
7
7
years of professional experience
Work History
Service Dispatcher
dormakaba USA Inc.
Columbia, MD
05.2022 - Current
- Handled all billing for both the service department and the installation department for the MD, VA, WV, DE, DC & PA locations.
- Handled all credit & rebills for locations when needed.
- Provided customer service to every phone call with polite, positive attitude.
- Maintained communication between my manager, service technicians and myself.
- Managed scheduling for service technicians within their service areas and time managed each call for scheduling purposes.
- Directed all calls to the correct point of contact they would need to speak with if not myself.
- Managed invoicing for each and every call determining of warranty issue, emergency call or standard call.
- Billed out and closed work that was completed.
- Followed up with customers with updates and/or quotes that were provided or needed.
- Maintained up-to-date mandates of what was required of my position.
- Quoted further work to customers when it was requested.
- Arranged task importance for/with manager per day.
- Organized and scheduled the installation jobs for technicians’ strengths and weaknesses.
- Communicated with the MD branch (MD, PA, DC, DE, parts of VA) with the VA branch (Most of VA and all of WV) to organize and schedule what was best for technicians that live in particular areas.
Bartender
RedRobin
Columbia, MD
07.2021 - 08.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Trained new bartenders on drink preparation and upselling techniques.
- Prepared new garnishes, juices and other perishables daily.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Restocked beer and liquor regularly and after special events.
- Kept supplies stored in proper locations according to health code standards.
Server/Bartender
Outback Steakhouse
Ellicott City, MD
09.2018 - 05.2021
- See above
Bartender
Charles Village Pub & Patio
Towson, MD
04.2019 - 12.2019
- See above
Education
High School Diploma -
Lansdowne High School
07.2014
High School Diploma - undefined
Lansdowne High School
07.2014
Skills
- Strong multitasking
- Detail-oriented
- Stress tolerance
- Task delegation
- Follow-up skills
- Service coordination
- Scheduling expertise
- Teamwork and collaboration
- Customer service
- Quick thinking
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Prioritizing calls
Timeline
Service Dispatcher
dormakaba USA Inc.
05.2022 - Current
Bartender
RedRobin
07.2021 - 08.2022
Bartender
Charles Village Pub & Patio
04.2019 - 12.2019
Server/Bartender
Outback Steakhouse
09.2018 - 05.2021
High School Diploma - undefined
Lansdowne High School
High School Diploma -
Lansdowne High School