Jessica Bain-Spivey
Edgewater
Summary
Detail-oriented professional with strong communication and problem-solving skills. Experienced in customer relationship management and food safety, ensuring a safe and welcoming environment.
Overview
5
5
years of professional experience
Work History
Independent Pet Care Provider
Rover
Edgewater
2025.01 - Current
- Provided daily care for pets, ensuring their safety and well-being.
- Communicated effectively with pet owners regarding care updates and concerns.
- Developed positive relationships with clients by responding promptly to inquiries, concerns, and requests for service.
Server
Adams Grille & Taphouse
Edgewater
2024.06 - Current
- Took and processed orders accurately and efficiently for guests.
- Maintained cleanliness and organization of dining areas and tables.
- Handled customer inquiries and resolved issues promptly and courteously.
- Handled money transactions accurately while following company procedures for handling cash payments.
Kennel Technician, Front Desk
Beechnut Kennels
Edgewater
2024.09 - 2026.01
- Cleaned and sanitized kennels to maintain a healthy environment for animals.
- Trained new staff on kennel operations and animal handling techniques.
- Assisted clients with inquiries, providing accurate information about services offered.
- Scheduled appointments and maintained calendars for office personnel effectively.
Bartender
Waterman's Tavern
Edgewater
2022.09 - 2024.12
- Performed opening and closing duties including restocking supplies.
- Managed inventory by restocking supplies and monitoring product availability.
- Collaborated with kitchen staff to ensure timely service of food and drinks.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Server & Bartender
Yellowfin Steak & Fish House
Edgewater
2021.06 - 2022.11
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and special dietary requests.
- Managed dining area cleanliness and organization throughout shifts.
- Trained new servers on restaurant procedures and service standards.
- Maintained knowledge of daily specials and menu items for effective recommendations.
Education
Engagement Coaching Certificate -
Anne Arundel Community College
Arnold, MD2024-06
High School Diploma -
South River High School
Edgewater, MD2010-06
Skills
- Customer service excellence
- Effective communication
- Cash handling
- Problem solving
- Quality control
- Food safety
- Attention to detail
- Multitasking skills
Timeline
Independent Pet Care Provider
Rover
2025.01 - Current
Kennel Technician, Front Desk
Beechnut Kennels
2024.09 - 2026.01
Server
Adams Grille & Taphouse
2024.06 - Current
Bartender
Waterman's Tavern
2022.09 - 2024.12
Server & Bartender
Yellowfin Steak & Fish House
2021.06 - 2022.11
Engagement Coaching Certificate -
Anne Arundel Community College
High School Diploma -
South River High School