Jessica Basom
Laurel
Summary
Dedicated non-profit leader with over 12 years of experience in developing volunteer engagement systems and mentoring service members. Skilled in volunteer recruitment, leadership development, and collaboration with program teams to enhance organizational impact. Recognized with the 2022 Service with Distinction Award from Maryland Nonprofits.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Operations
Mid Shore Community Mediation Center
01.2025 - Current
- Progressed from Intern to Executive Leadership within community-based mediation non-profit.
- Oversee quality control for 990 mediation intakes annually (2025); personally conduct approximately 40% and mentor intake personnel.
- Facilitated 400+ mediation sessions (approximately 50 annually).
- Lead recruitment, onboarding, and engagement strategy for 25 active volunteers annually.
- Oversaw quality control for 990 mediation intakes annually (2025); conducted 40% personally and mentored intake personnel.
- Facilitated cross-functional coordination to align volunteer capacity with service needs.
- Managed volunteer engagement budget to optimize resource allocation.
- Manage allocated volunteer engagement budget.
- Support grant proposals through data reporting, narrative drafting, and securing letters of support.
Mediation & Volunteer Manager
Mid Shore Community Mediation Center
01.2023 - 01.2025
Operations & Volunteer Coordinator
Mid Shore Community Mediation Center
01.2017 - 01.2023
AmeriCorps Member
Mid Shore Community Mediation Center
01.2013 - 01.2017
- Coordinated volunteer efforts and led community outreach initiatives to engage local residents.
- Facilitated mediation services and restorative circles to resolve conflicts and strengthen community ties.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Intern
Mid Shore Community Mediation Center
01.2013 - 12.2013
Education
Bachelor of Arts - Conflict Analysis & Dispute Resolution
Salisbury University
Salisbury, MD05-2014
Associate Degree -
Wor-Wic Community College
Salisbury05-2012
Skills
- Process management
- Operational efficiency
- Budget Stewardship
- Engagement metrics
- Grant Support
- Program administration
- Volunteer management
- Community engagement
- Cross-Functional Collaboration
- Process optimization
- Process improvement
- Problem resolution
- Leadership mentorship
- Mentorship development
- Team collaboration
- Team building
- Communication
- Volunteer strategy
Certification
- Certified Mediator, 01/01/25, 01/01/26
- Basic Mediation Training, 01/01/13
Awards
Service with Distinction Award, 2022, Maryland Nonprofits
Timeline
Director of Operations
Mid Shore Community Mediation Center
01.2025 - Current
Mediation & Volunteer Manager
Mid Shore Community Mediation Center
01.2023 - 01.2025
Operations & Volunteer Coordinator
Mid Shore Community Mediation Center
01.2017 - 01.2023
AmeriCorps Member
Mid Shore Community Mediation Center
01.2013 - 01.2017
Intern
Mid Shore Community Mediation Center
01.2013 - 12.2013
Bachelor of Arts - Conflict Analysis & Dispute Resolution
Salisbury University
Associate Degree -
Wor-Wic Community College