Jessica Bradford
Forest Hill
Summary
Experienced customer service professional seeking a transition from a successful home business to a dynamic and fast-paced organization. Eager to apply extensive knowledge and skills in a new setting, with the goal of contributing to the company's growth and success. Committed to delivering exceptional customer experiences, adept at building strong relationships and efficiently resolving complex issues. Ready to embrace fresh challenges and make a significant impact within a team-oriented environment.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Aspire Wellness Center
04.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Stay At Home Mom
Self-Employed
01.2019 - Current
- Taught 4 children education coursework, improving academic and developmental performance over the course of 5 years
- Networked with other parents on different social media platforms forming a community for the parents of neurodivergent children
- Volunteered with a Licensed Speech Therapist to better understand early childhood language development
- Self-motivated, calm under pressure, with the ability to multitask resulting in smoothly run operation
Server
Pappas
01.2015 - Current
- Memorized the establishments menu which enabled first time resolution to all guest requests
- Operated a POS terminal for accuracy of meals and charges
- Maintained a positive, customer-focused attitude which helped to exceed weekly sales targets by 10% per shift
- Collaborated with a 20-person staff for quick and comfortable service for each patron
Server/Manager
All American Steakhouse
01.2005 - 12.2019
- Hired, trained, and mentored 50+ employees on customer service skills, food and beverage knowledge, and food safety standards
- Reduced variable costs by streamlining the onboarding and scheduling process to tighten controls on overtime spend by 10%
- Maintained a high employee retention rate by developing comprehensive training materials and ongoing mentorship opportunities
- Managed the startup, onboarding, and training of employees for each new franchise location
- Planned and organized private party events for smooth and efficient use of the space and time
Skills
- Analytical
- All Social Media Platforms
- Self-motivated
- Microsoft Office Products
- Organized
- Efficient
Timeline
Administrative Assistant
Aspire Wellness Center
04.2024 - Current
Stay At Home Mom
Self-Employed
01.2019 - Current
Server
Pappas
01.2015 - Current
Server/Manager
All American Steakhouse
01.2005 - 12.2019
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