Jessica Carapella
Huntingtown
Summary
Forward-thinking Operations Specialist bringing 21 years of expertise in the elevator industry. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Overview
22
22
years of professional experience
Work History
Modernization Superintendent
Schindler Elevator Corporation
07.2024 - Current
- Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
- Implemented safety protocols for reduced workplace accidents and improved employee wellbeing.
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
Senior Vertical Transportation Consultant
Lerch Bates
12.2023 - 05.2024
- Improved client satisfaction by effectively managing multiple projects.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
- Mentored junior consultants, fostering professional growth and building strong team dynamics.
- Frequently inspected production area to verify proper equipment operation.
Senior Sales Representative
Schindler Elevator
12.2022 - 12.2023
- Forecasted sales and established processes to achieve sales objectives and related metrics with the sales team.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Modernization Superintendent
Schindler Elevator Corporation
08.2018 - 12.2023
- Supervised field crews to maximize quality and work efficiency.
- Scheduled subcontractors, consultants and vendors to coordinate completion of jobs and tasks.
- Coordinated required inspections with local jurisdictions to identify and quickly resolve any code concerns.
- Identified and reviewed proposed change order requests.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Complied with safety protocols in plan coordination, eliminating potential risks.
- Completed accurate material and labor estimates for jobs ranging from small to large budgets.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Developed and maintained positive relationships with clients and other stakeholders.
Field Service Mechanic
Preferred Elevator
06.2003 - 08.2018
- Over saw route in midtown Manhattan and Eastern NJ
- Maintained, tested, and troubleshooting on various manufactured elevators, dumbwaiters, and freight elevators
- Analyzed malfunctioning equipment and determined type of repairs required.
- Removed worn or faulty components for replacement or repair.
- Read and interpreted technical manuals for troubleshooting and repair purposes.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Business Administration And Management
Brookdale Community College
Lincroft, NJSkills
- Coaching and Mentoring
- Self-motivated, with strong sense of personal responsibility
- Persuasive Negotiations
- Sales Process
- Team Oversight
- Risk Mitigation
- Excellent Communication Skills
- Client Base Retention
- Failure Analysis
- Product Life Cycle Management
- Client Requirements Assessment
Timeline
Modernization Superintendent
Schindler Elevator Corporation
07.2024 - Current
Senior Vertical Transportation Consultant
Lerch Bates
12.2023 - 05.2024
Senior Sales Representative
Schindler Elevator
12.2022 - 12.2023
Modernization Superintendent
Schindler Elevator Corporation
08.2018 - 12.2023
Field Service Mechanic
Preferred Elevator
06.2003 - 08.2018
Business Administration And Management
Brookdale Community College
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