Jessica Cook
Forest Hill
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Command Center/Agility Team
Bank Of America
02.2022 - Current
- Closing sites that have safe boxes
- Continue to be in a critical role leading the command center for FC SDB vault closers.
- Putting processes in place for FC communication assisting the FC teams on each phase of the box closers.
- Holding kick off calls, Q & A calls and performs weekly audits for all teammates involved in the closure process
NS& S
Bank Of America
08.2021 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Aged Sharepoint/Command Center
Bank Of America
10.2020 - 08.2021
- Reviewed sharepoint ticket checking for client outreach
- Had team of 5 and trained
- Started with Maryland to Florida
- Created sharepoint tickets
Email Team
Bank Of America
08.2020 - 10.2020
- Clients would contact me via email about SDB
- I would created a sharepoint for financial center to reach out.
FCAM
Bank Of America
11.2016 - 08.2020
- Assistant manager of several banking centers. Outstanding audits with my paperwork
Relationship Banker
Bank Of America
11.2015 - 11.2016
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Teller
Bank Of America
06.2013 - 11.2015
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
Associate of Business Management - Business Management
Strayer University
Washington, DC05.2020
Skills
PowerPoint
Excel
Multitask
Strategic thinking
Supports changes easily
Works well with teams
Sharepoint
MS office
Word
Timeline
Command Center/Agility Team
Bank Of America
02.2022 - Current
NS& S
Bank Of America
08.2021 - 02.2022
Aged Sharepoint/Command Center
Bank Of America
10.2020 - 08.2021
Email Team
Bank Of America
08.2020 - 10.2020
FCAM
Bank Of America
11.2016 - 08.2020
Relationship Banker
Bank Of America
11.2015 - 11.2016
Teller
Bank Of America
06.2013 - 11.2015
Associate of Business Management - Business Management
Strayer University
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