Jessica Floyd
Cockeysville
Summary
Skilled Secondary Relationships Specialist focused on maximizing inside sales success through effective use of problem solving, active listening and detail-oriented abilities. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
7
7
years of professional experience
Work History
Secondary Relationships Specialist
National Student Clearinghouse
04.2023 - Current
- Placed sales calls and handled sales for incoming customer calls and emails.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Collaborated with the Legal team on sales contracts to facilitate sales transactions.
- Achieved personal sales and profit targets according to sales plan created by manager.
- Attended conferences to generate more sales leads and reached out to them in a timely manner to nurture relationships with clients.
- Developed unique sales approach and identified client needs to expand sales.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Relationship Management Projects Coordinator
National Student Clearinghouse
09.2021 - 04.2023
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction through application of conflict resolution and problem-solving skills.
- Organized meetings and calls to discuss opportunities that benefited our business Partner.
- Attended monthly meetings to discuss the progress of the project goals.
- Oversaw the contract process in order to implement services for our clients.
Contracts Coordinator
National Student Clearinghouse
10.2019 - 09.2021
- Collaborated with Post-Secondary Sales team to provide new contracts to existing clients.
- Facilitated communication between involved parties to ensure timely contract sign-off.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Customer Service Representative
National Student Clearinghouse
10.2018 - 10.2019
- Identified and resolved discrepancies and errors in customer orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved service and delivery concerns.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate of Arts - Business
Northern Virginia Community College
Sterling05-2014
Skills
- Product sales
- Problem-solving
- Team collaboration
- Relationship building
- Follow-up skills
- Data entry
Timeline
Secondary Relationships Specialist
National Student Clearinghouse
04.2023 - Current
Relationship Management Projects Coordinator
National Student Clearinghouse
09.2021 - 04.2023
Contracts Coordinator
National Student Clearinghouse
10.2019 - 09.2021
Customer Service Representative
National Student Clearinghouse
10.2018 - 10.2019
Associate of Arts - Business
Northern Virginia Community College
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