Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Floyd

Cockeysville

Summary

Skilled Secondary Relationships Specialist focused on maximizing inside sales success through effective use of problem solving, active listening and detail-oriented abilities. Top-notch communicator with excellent time management, administrative and customer service skills.

Overview

7
7
years of professional experience

Work History

Secondary Relationships Specialist

National Student Clearinghouse
04.2023 - Current
  • Placed sales calls and handled sales for incoming customer calls and emails.
  • Utilized various sales techniques to develop relationships with customers and drive sales.
  • Collaborated with the Legal team on sales contracts to facilitate sales transactions.
  • Achieved personal sales and profit targets according to sales plan created by manager.
  • Attended conferences to generate more sales leads and reached out to them in a timely manner to nurture relationships with clients.
  • Developed unique sales approach and identified client needs to expand sales.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.

Relationship Management Projects Coordinator

National Student Clearinghouse
09.2021 - 04.2023
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction through application of conflict resolution and problem-solving skills.
  • Organized meetings and calls to discuss opportunities that benefited our business Partner.
  • Attended monthly meetings to discuss the progress of the project goals.
  • Oversaw the contract process in order to implement services for our clients.

Contracts Coordinator

National Student Clearinghouse
10.2019 - 09.2021
  • Collaborated with Post-Secondary Sales team to provide new contracts to existing clients.
  • Facilitated communication between involved parties to ensure timely contract sign-off.
  • Drafted, reviewed and revised contracts for accuracy and completeness.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Customer Service Representative

National Student Clearinghouse
10.2018 - 10.2019
  • Identified and resolved discrepancies and errors in customer orders.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved service and delivery concerns.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes.

Education

Associate of Arts - Business

Northern Virginia Community College
Sterling
05-2014

Skills

  • Product sales
  • Problem-solving
  • Team collaboration
  • Relationship building
  • Follow-up skills
  • Data entry

Timeline

Secondary Relationships Specialist

National Student Clearinghouse
04.2023 - Current

Relationship Management Projects Coordinator

National Student Clearinghouse
09.2021 - 04.2023

Contracts Coordinator

National Student Clearinghouse
10.2019 - 09.2021

Customer Service Representative

National Student Clearinghouse
10.2018 - 10.2019

Associate of Arts - Business

Northern Virginia Community College
Jessica Floyd