Proactive office administrative assistant skilled in optimizing workflow and enhancing customer experiences. Expertise in document management and data entry drives efficiency and supports effective communication across teams.
Overview
7
7
years of professional experience
Work History
Office Administrative Assistant
Caliber Collision
Baltimore
10.2021 - 05.2024
Oversaw daily office operations to ensure efficient workflow and productivity.
Organized and maintained both paper and electronic filing systems for optimal document retrieval.
Prepared documents, including correspondence, presentations, spreadsheets, and reports using Microsoft Office applications.
Sales Support Administrator
AT&T Call Center
Baltimore
01.2018 - 11.2021
Processed sales orders and maintained precise records in customer management system.
Managed customer inquiries, delivering timely support across various communication channels.
Resolved escalated issues, ensuring solutions adhered to company guidelines and standards.
Collaborated with cross-functional teams to enhance administrative processes and increase efficiency.
ABA Specialist
Trellis Services
Baltimore
03.2017 - 01.2019
Developed individualized behavior intervention plans addressing diverse client needs.
Conducted one-on-one therapy sessions utilizing evidence-based ABA techniques.
Provided training and support to family members for reinforcing positive behaviors.
Assessed client progress through data collection and analysis, modifying treatment plans as necessary.