Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Gibson

Baltimore

Summary

Proactive office administrative assistant skilled in optimizing workflow and enhancing customer experiences. Expertise in document management and data entry drives efficiency and supports effective communication across teams.

Overview

7
7
years of professional experience

Work History

Office Administrative Assistant

Caliber Collision
Baltimore
10.2021 - 05.2024
  • Oversaw daily office operations to ensure efficient workflow and productivity.
  • Organized and maintained both paper and electronic filing systems for optimal document retrieval.
  • Prepared documents, including correspondence, presentations, spreadsheets, and reports using Microsoft Office applications.

Sales Support Administrator

AT&T Call Center
Baltimore
01.2018 - 11.2021
  • Processed sales orders and maintained precise records in customer management system.
  • Managed customer inquiries, delivering timely support across various communication channels.
  • Resolved escalated issues, ensuring solutions adhered to company guidelines and standards.
  • Collaborated with cross-functional teams to enhance administrative processes and increase efficiency.

ABA Specialist

Trellis Services
Baltimore
03.2017 - 01.2019
  • Developed individualized behavior intervention plans addressing diverse client needs.
  • Conducted one-on-one therapy sessions utilizing evidence-based ABA techniques.
  • Provided training and support to family members for reinforcing positive behaviors.
  • Assessed client progress through data collection and analysis, modifying treatment plans as necessary.

Education

High School Diploma -

University Of Maryland Easternshore
Princess Anne, MD
08-2011

Skills

  • Microsoft Office
  • Document management
  • Data entry
  • Customer support
  • Scheduling
  • Records management

References

References available upon request.

Timeline

Office Administrative Assistant

Caliber Collision
10.2021 - 05.2024

Sales Support Administrator

AT&T Call Center
01.2018 - 11.2021

ABA Specialist

Trellis Services
03.2017 - 01.2019

High School Diploma -

University Of Maryland Easternshore
Jessica Gibson