Jessica Guevara
Capitol Medical Group
Silver Spring
7
years of professional experience
Dedicated healthcare administrative professional with over 10 years of experience in medical office operations, patient services, and administrative support. Experienced in patient registration, medical records management, data entry, appointment scheduling, insurance verification, and maintaining accurate patient information while ensuring confidentiality and HIPAA compliance. Strong organizational, communication, and multitasking skills with the ability to manage high-volume workloads in fast-paced healthcare environments. Committed to providing excellent patient service, maintaining accurate documentation, and supporting efficient daily operations.
Work History
Lead Front Desk Receptionist
3 Years 1 Month- Process 100+ patient registrations daily while verifying demographics, insurance details, and required documentation at check-in.
- Coordinate patient flow with clinical staff to move visits efficiently and support steady daily office operations.
- Train new front desk staff on EMR use, office procedures, and service standards to shorten ramp time.
- Resolve patient concerns professionally and maintain a calm, courteous front desk experience throughout the day.
- Collect copays, deductibles, and outstanding balances with accurate cash handling and clear payment recordkeeping.
- Maintain HIPAA compliance and safeguard patient confidentiality across all front desk interactions and documentation.
HIM Specialist
2 Years 8 Months- Reviewed electronic medical records for completeness, accuracy, and regulatory compliance.
- Maintained confidential patient health information in accordance with HIPAA regulations.
- Processed and fulfilled medical record requests from providers, patients, attorneys, and outside facilities.
- Scanned, indexed, and organized patient documentation within electronic medical record systems.
- Worked closely with physicians and clinical staff to resolve documentation deficiencies.
- Maintained accurate patient records using Epic, NextGen, and Centrix EMR systems.
- Assisted with chart audits and quality assurance to ensure documentation integrity.
Health Care Assistant
1 Year- Managed patient registration, check-in, and check-out in a high-volume outpatient clinic.
- Collected copays, self-pay balances, and outstanding patient payments with accuracy.
- Posted self-pay patient payments to accounts and ensured accurate financial documentation in the practice management system.
- Reviewed procedure (CPT) and diagnosis (ICD-10) codes for accuracy before claims were submitted to insurance carriers.
- Verified insurance eligibility, benefits, referrals, and prior authorizations.
- Assisted in resolving insurance and patient billing questions.
- Collaborated with clinical and billing teams to support accurate claim submission and timely reimbursement.
- Assisted providers with patient intake, vital signs, and clinical support.
- Maintained HIPAA compliance while handling confidential patient and financial information.
Education
Maryland High School Diploma
Skills
Patient Scheduling & Coordination
Insurance Verification & Authorizations
Front Desk Leadership
Patient registration
Patient flow coordination
Referral coordination
EMR Systems
HIPAA Compliance
Medical Terminology
Chart auditing
Documentation review
Cash Handling & Billing Support
Multi-line phone systems
Patient account reconciliation
Office staff training
Claims follow-up
Release of information
Personal Information
Title: Medical Office Assistant
Timeline
Lead Front Desk Receptionist
Capitol Medical Group
09.2023 - CurrentRead More
HIM Specialist
Maryland Oncology
01.2021 - 09.2023Read More
Health Care Assistant
Planned Parenthood
01.2020 - 01.2021Read More
James Hubert Blake HS
Maryland High School Diploma
Read More