Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Henderson

Baltimore,MD

Summary

Dynamic professional with experience at Stealth Monitoring, excelling in driver communication and tracking systems. Proven ability to enhance team productivity and efficiency through operational best practices. Skilled in emergency protocols and adept at closing tickets, ensuring exceptional customer service and satisfaction. Committed to achieving organizational goals through effective management and support.

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Experienced Customer Service Representative with [Number] years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Overview

3
3
years of professional experience

Work History

Dispatcher

Stealth Monitoring
05.2024 - 05.2025
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.

Customer Service Representative

Stratton Amenities
06.2022 - 04.2023
  • Responded to customer requests for products, services, and company information.
  • Cross-trained and provided backup support for organizational leadership.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Education

High School Diploma -

Achievement Academy At Harbor City
Baltimore, MD
06-2019

Skills

  • Driver communication
  • Tracking systems
  • Emergency protocols
  • Closing tickets

Timeline

Dispatcher

Stealth Monitoring
05.2024 - 05.2025

Customer Service Representative

Stratton Amenities
06.2022 - 04.2023

High School Diploma -

Achievement Academy At Harbor City
Jessica Henderson