Jessica Johnson
Baltimore,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Amazon AA
Amazon
10.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Event Planner
La Prima Catering
01.2019 - 03.2020
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Coordinated schedules and timelines for events.
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
- Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
- Performed event coordination for larger parties and gatherings.
- Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
- Established working relationships with clients by organizing various events.
Manager
Mid Atlantic Bakery
02.2015 - 11.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Poker Dealer
Live Casino Of Maryland
05.2013 - 06.2014
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
- Promoted responsible gambling practices among patrons in accordance with company guidelines and industry best practices.
- Exceeded customer expectations through friendly interactions while maintaining focus on managing game play.
Manager
Merry Mervis
09.2002 - 01.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
No Degree - Hospitality
BCCC
Baltimore, MDHigh School Diploma -
Mergenthaler Vocational Technical Senior High
Baltimore MD06.2012
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Operations Management
- Cross-Functional Teamwork
- Business Planning
Timeline
Amazon AA
Amazon
10.2021 - Current
Event Planner
La Prima Catering
01.2019 - 03.2020
Manager
Mid Atlantic Bakery
02.2015 - 11.2018
Poker Dealer
Live Casino Of Maryland
05.2013 - 06.2014
Manager
Merry Mervis
09.2002 - 01.2012
No Degree - Hospitality
BCCC
High School Diploma -
Mergenthaler Vocational Technical Senior High
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