Jessica Johnson
Laurel,MD
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Community Manager
Continental Realty Corporation
02.2024 - Current
- Directed all tenant logistics, including leases, scheduling, move-ins/move-outs, and showings.
- Partnered with the maintenance team to deliver timely repairs and property enhancements.
- Planned and executed Resident events to increase resident retention.
- Resolved tenant concerns promptly, maintaining high levels of satisfaction and compliance.
- Conducted property inspections, identified maintenance needs, and ensured adherence to quality standards.
- Evaluated leases and renewal rates, recommending adjustments to optimize property performance.
- Maximized rental income while reducing costs through strategic planning and expense control.
- Oversaw eviction processes in alignment with tenant laws, maintaining professionalism and compliance.
- Produced accurate weekly and monthly reports to support executive decision-making.
- Built professional networks through active engagement with MMHA and industry contractors.
- Oversaw contract proposals and managed Capital Projects from initiation to completion.
- Supported accounts payable by coding vendor bills in Nexus system.
- Manage final account statements for past residents, including balances, refunds and collections.
Assistant Community Manager
Continental Realty Corporation
11.2022 - 02.2024
- Processed resident payments, updated account records, and ensured accuracy of financial transactions.
- Supported leasing operations by providing guidance, resident services and administrative assistance.
- Coordinated and participated in community events to strengthen resident engagement and retention.
- Addressed tenant concerns promptly and thoroughly.
- Maintained 95% or higher compliance with Monthly Renters Insurance standards.
- Oversaw evictions and delinquency collections, ensuring adherence to legal requirements.
- Created monthly employee schedules and assisted in employee time cards with ADP.
- Assisted in property inspections to identify maintenance needs.
- Evaluated lease terms and renewal rates to ensure compliance and support revenue goals.
- Produced monthly collection and compliance reports, supporting management decision-making.
- Supported accounts payable by coding vendor bills in Nexus system.
- Managed final account statements for past residents, including balances, refunds and collections.
Leasing Specialist
Continental Realty Corporation
11.2020 - 11.2022
- Showed apartments to potential tenants and answered questions regarding community.
- Collected, completed, and processed lease applications.
- Regularly inspected curb appeal of facilities to keep property in great shape.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Set appointment times for individuals to tour facilities and see available units.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Developed and implemented resident activities and identified problem vacancies.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Consistently maintained an occupancy rate of 95% or higher, driving property performance.
- Exceeded leasing and sales goals, achieving monthly commission targets.
- Supported the Assistant Community Manager with lease renewals.
- Oversaw renters insurance compliance and coordinated pest control services to maintain property standards.
Education
High School Diploma -
Easton High School
Easton, MD2001
Skills
- Lease administration & enforcement
- Property inspections & maintenance oversight
- Vendor & contractor management
- Budgeting & expense control
- Rent collection & delinquency management
- Policy & procedure implementation
- Employee training & team development
Timeline
Community Manager
Continental Realty Corporation
02.2024 - Current
Assistant Community Manager
Continental Realty Corporation
11.2022 - 02.2024
Leasing Specialist
Continental Realty Corporation
11.2020 - 11.2022
High School Diploma -
Easton High School
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