Jessica Jordan
Centreville
Summary
Experienced marketing and design professional knowledgeable about mentoring, challenging and directing creative team members. Resourceful, hardworking and adaptable in approaching all problems. Successful in making significant contributions to marketing strategies and growth initiatives. Energetic & skilled at focusing on finding solutions and meeting deadlines. Committed to producing quality set designs and murals.
Overview
11
11
years of professional experience
Work History
Server/Bartender Shift Manager
Big Bats Cafe
2021.05 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
Event & Marketing Creative Manger
Southwind Brands LLC
2013.09 - Current
- Partnered closely with senior leadership and creative team to accumulate and disseminate best practices.
- Handled client communications and led meetings, providing clear direction and consistent updates on design progress.
- Oversaw technical production and implementation of online creatives.
- Managed and mentored internal team of digital designers and extended team of regular freelance designers.
- Negotiated contracts with vendors, securing favorable terms for the procurement of essential services and resources.
- Established clear performance metrics, allowing for accurate assessment of team member contributions and enabling targeted professional development opportunities.
- Coordinated large-scale events showcasing company products and services, resulting in increased sales leads and brand exposure.
- Reached out to old accounts to initiate revenue streams with 85% success rate.
- Directed photo shoots for print and digital media, reviewing each element against client standards and expectations.
- Collaborated with marketing and advertising teams to maintain brand consistency across campaigns.
- Created & maintained websites on Shopify
- Created Social Media, Email & B2B ADS & copy.
Education
Associate of Arts - Business Management
Fortis College - Centerville
Dayton, OH04.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Strategic Thinking
- Print design
- Social Media Strategy
- Brand strategy
- Photography
- Project Management
- Marketing Analytics
- Event Promotion
- Vendor Relationship Management
Timeline
Server/Bartender Shift Manager
Big Bats Cafe
2021.05 - Current
Event & Marketing Creative Manger
Southwind Brands LLC
2013.09 - Current
Associate of Arts - Business Management
Fortis College - Centerville
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