Jessica Lewis
Germantown,MD
Summary
Dynamic Restaurant Manager with proven success at Panera Bread, excelling in team leadership and client-focused strategies. Enhanced customer satisfaction through effective user engagement and implemented inventory management techniques. Recognized for optimizing labor costs and fostering a positive work environment, ensuring exceptional service delivery and operational efficiency.
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Panera Bread
12.2019 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised30+ staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Restaurant Manager
Einstein Bagels
08.2014 - 12.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised 20+ staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Bachelor of Science - Psychology
University of Maryland Global Campus
Hyattsville, MDSkills
- Team Leadership
- Record Maintenance
- User Engagement Strategies
- Employee Supervision
- Focus on Meeting Customer Needs
- Client-Focused
- Effective Shift Coordination
- Conflict resolution
- Quality assurance
Timeline
Restaurant Manager
Panera Bread
12.2019 - Current
Restaurant Manager
Einstein Bagels
08.2014 - 12.2019
Bachelor of Science - Psychology
University of Maryland Global Campus
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