Jessica Lilli
Baltimore
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of principles, project management and team leadership. Collaborative with relentless work ethic.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes, supporting team objectives and promoting positive change with in the community.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Old Dundalk Neighborhood Association President
Volunteer Work
03.2020 - Current
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Represented organization at industry conferences and events.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Work within the community to foster positive change for our area.
Hairstylist
Self-employeed
11.2002 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
Education
No Degree - Cosmetology
DK Salon Apprenticeship
Baltimore11-2002
High School Diploma -
Dundalk High School
Dundalk06-2001
Skills
- Leadership team building
- Organizational leadership
- Integrity and ethics
- Event planning
- Innovation and creativity
- Partnership development
- Creating and delivering presentations
- Team motivation
- Decision-making
- Approachable leader
- Relationship and team building
- Effective communicator and public speaker
Accomplishments
Dundalk Renaissance Corporation Milestone award 2018
Dundalk Optimist Club Citizen of the Year 2021
Board Member of the Dundalk Independence Day Parade Committee 2019-present
Old Dundalk Neighborhood Association President 2020-Present
Certification
- Cosmetology License - Maryland Board of Cosmetology.
Timeline
Old Dundalk Neighborhood Association President
Volunteer Work
03.2020 - Current
Hairstylist
Self-employeed
11.2002 - Current
No Degree - Cosmetology
DK Salon Apprenticeship
High School Diploma -
Dundalk High School
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