Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica L. Phillips

Churchville

Summary

Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, staff supervision and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Professional with experience in nursing leadership, bringing strong emphasis on patient care, staff development, and operational efficiency. Adept at fostering collaborative team environments and adaptable to changing healthcare needs. Proficient in clinical management, regulatory compliance, and strategic planning, ensuring optimal outcomes and high standards. Known for exceptional communication, problem-solving abilities, and unwavering reliability.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Assistant Director of Nursing

Franklin Square Hospital
03.2024 - Current
  • Led nursing staff in implementing patient care protocols to enhance safety and compliance.
  • Collaborated with healthcare teams to streamline communication and optimize patient outcomes.
  • Oversaw quality assurance initiatives, ensuring adherence to regulatory standards and best practices.
  • Analyzed patient feedback data to identify areas for improvement in service delivery and care quality.
  • Mentored junior nursing staff, fostering professional development and enhancing team performance.
  • Participated in quality improvement initiatives aimed at enhancing overall service delivery within the facility.

Registered Nurse

Franklin Square Hospital
11.2012 - 01.2024
  • Assigned as team leader to supervise 10 nurses/shift on a 48 bed medical-surgical unit.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Managed care from admission to discharge.
  • Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Create and maintain schedules of individuals to ensure adequate nursing staff.

Registered Nurse

Genesis Rehabilitation Services
01.2011 - 10.2012
  • Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Possesses knowledge and clinical skills necessary to provide care for people with physical disability and chronic illness.
  • Performs hands-on nursing care by utilizing nursing process to achieve quality outcomes for clients.
  • Evaluates nursing care that is being provided and modifies plans, as needed, to achieve measurable goals and objectives.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Managed over 25 customer call per day to resolved customer complaints by distinguishing, prioritizing and reporting technical issues.

Customer Services Assistant

Giant Food
11.2003 - 12.2010
  • Connected with customers to address questions and resolve issues through phone and email.
  • Contributed ideas and practical solutions to support process improvement.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Bachelor Of Science - Nursing

Walden University
Minneapolis, MN
06.2021

Associate Degree In Nursing - Nursing

The Community College of Baltimore County
Essex, MD
06.2010

Skills

  • Patient Management
  • Precepting
  • Direct Patient Care
  • Treatment Recommendations
  • Medication and IV Administration
  • Nursing Performance Assessment
  • Training Staff
  • Effective communication
  • Patient advocacy
  • Patient assessment
  • Critical thinking
  • Policy implementation
  • Delegation skills
  • Patient education
  • Mentoring abilities
  • Time management
  • Supply Restocking
  • Nursing management
  • Professional development
  • Shift scheduling
  • Verbal and written communication
  • Team supervision

Certification

  • Licensed Registered Nurse - 13 years
  • Basic life Support (BLS)

Timeline

Assistant Director of Nursing

Franklin Square Hospital
03.2024 - Current

Registered Nurse

Franklin Square Hospital
11.2012 - 01.2024

Registered Nurse

Genesis Rehabilitation Services
01.2011 - 10.2012

Customer Services Assistant

Giant Food
11.2003 - 12.2010

Associate Degree In Nursing - Nursing

The Community College of Baltimore County

Bachelor Of Science - Nursing

Walden University
Jessica L. Phillips