Implementation Manager with 8+ years of experience delivering enterprise SaaS deployments, optimizing AI-enabled workflows, and driving on-time, on-budget execution across complex environments. Skilled in governance, scope and change control, risk mitigation, and cross-functional delivery. Known for orchestrating intelligent workflows, aligning stakeholders, and ensuring measurable value realization. Experienced across Workday, ServiceNow, and enterprise HR/IT ecosystems with a strong ability to translate challenges into actionable solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Workday Implementation and Adoption Lead (Contract)
Risant Health
remote
01.2026 - 02.2026
Led the on-time, on-budget deployment of Workday for 500+ employees, ensuring governance, scope control, and stakeholder alignment.
Designed and implemented AI-driven workflow automation that reduced manual effort and accelerated time-to-value.
Residential Renovation Program Manager (Independent)
Independent (Self)
Columbia
03.2025 - 01.2026
Managed a $200K multi-phase program, overseeing governance, scope, budget, timeline, and vendor coordination across 10+ contractors.
Implemented AI-enabled communication workflows that improved coordination and reduced delays by 30%.
Identified gaps between actuals and the plan of record, driving corrective actions to maintain alignment with project objectives.
Delivered the program under budget by 8% through vendor negotiation and milestone-based oversight.
Workday Customer Success and Systems Analyst (Enterprise Adoption)
Johns Hopkins University and School of Medicine
09.2024 - 06.2025
Supported enterprise SaaS implementation and adoption for 10,000+ users, aligning deliverables to customer goals and organizational readiness.
Led onboarding, training, and change management initiatives that increased adoption and reduced manual processing time by 30%.
Resolved 95% of system defects prior to go-live, reducing post-launch risk and stabilizing deployment.
Partnered with technical teams to optimize workflows, improving data quality by 30% and reducing ticket volume by 20%.
Collaborated with stakeholders to address challenges and ensure value delivery across departments.
Project Coordinator, Enterprise SaaS Portfolio
Johns Hopkins University and School of Medicine
12.2021 - 10.2024
Supported implementation and lifecycle management of 50+ SaaS platforms, ensuring governance, risk tracking, and milestone execution.
Increased platform adoption by 60% through stakeholder engagement, value-based planning, and cross-functional collaboration.
Coordinated with internal teams and vendors to resolve issues, optimize system performance, and improve delivery outcomes.
Maintained documentation, requirements, and reporting to support consistent implementation practices.
Improved delivery predictability by 20% through structured milestone tracking and risk management routines.
<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited
Implementation and Adoption of Innovative Products at CrecerLab | Crecer Financial GroupImplementation and Adoption of Innovative Products at CrecerLab | Crecer Financial Group