Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

JESSICA LYLES

Columbia

Summary

Implementation Manager with 8+ years of experience delivering enterprise SaaS deployments, optimizing AI-enabled workflows, and driving on-time, on-budget execution across complex environments. Skilled in governance, scope and change control, risk mitigation, and cross-functional delivery. Known for orchestrating intelligent workflows, aligning stakeholders, and ensuring measurable value realization. Experienced across Workday, ServiceNow, and enterprise HR/IT ecosystems with a strong ability to translate challenges into actionable solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Workday Implementation and Adoption Lead (Contract)

Risant Health
remote
01.2026 - 02.2026
  • Led the on-time, on-budget deployment of Workday for 500+ employees, ensuring governance, scope control, and stakeholder alignment.
  • Designed and implemented AI-driven workflow automation that reduced manual effort and accelerated time-to-value.

Residential Renovation Program Manager (Independent)

Independent (Self)
Columbia
03.2025 - 01.2026
  • Managed a $200K multi-phase program, overseeing governance, scope, budget, timeline, and vendor coordination across 10+ contractors.
  • Implemented AI-enabled communication workflows that improved coordination and reduced delays by 30%.
  • Identified gaps between actuals and the plan of record, driving corrective actions to maintain alignment with project objectives.
  • Delivered the program under budget by 8% through vendor negotiation and milestone-based oversight.

Workday Customer Success and Systems Analyst (Enterprise Adoption)

Johns Hopkins University and School of Medicine
09.2024 - 06.2025
  • Supported enterprise SaaS implementation and adoption for 10,000+ users, aligning deliverables to customer goals and organizational readiness.
  • Led onboarding, training, and change management initiatives that increased adoption and reduced manual processing time by 30%.
  • Resolved 95% of system defects prior to go-live, reducing post-launch risk and stabilizing deployment.
  • Partnered with technical teams to optimize workflows, improving data quality by 30% and reducing ticket volume by 20%.
  • Collaborated with stakeholders to address challenges and ensure value delivery across departments.

Project Coordinator, Enterprise SaaS Portfolio

Johns Hopkins University and School of Medicine
12.2021 - 10.2024
  • Supported implementation and lifecycle management of 50+ SaaS platforms, ensuring governance, risk tracking, and milestone execution.
  • Increased platform adoption by 60% through stakeholder engagement, value-based planning, and cross-functional collaboration.
  • Coordinated with internal teams and vendors to resolve issues, optimize system performance, and improve delivery outcomes.
  • Maintained documentation, requirements, and reporting to support consistent implementation practices.
  • Improved delivery predictability by 20% through structured milestone tracking and risk management routines.

Education

Master of Science - Healthcare Administration

Western Governors University

Bachelor of Science - Biology

Morgan State University

Skills

  • Implementation Delivery
  • Governance and Risk Management
  • AI-Driven Workflow Automation
  • Workflow Orchestration
  • Scope and Change Control
  • Cross-Functional Leadership
  • Requirements Gathering
  • Value Realization
  • Stakeholder Engagement
  • Executive Communication
  • Issue Triage
  • Process Optimization
  • Training and Enablement

Certification

PMP Exam Prep Training, PMI Authorized Curriculum, 35 Hours, 11/01/24

Timeline

Workday Implementation and Adoption Lead (Contract)

Risant Health
01.2026 - 02.2026

Residential Renovation Program Manager (Independent)

Independent (Self)
03.2025 - 01.2026

Workday Customer Success and Systems Analyst (Enterprise Adoption)

Johns Hopkins University and School of Medicine
09.2024 - 06.2025

Project Coordinator, Enterprise SaaS Portfolio

Johns Hopkins University and School of Medicine
12.2021 - 10.2024

Master of Science - Healthcare Administration

Western Governors University

Bachelor of Science - Biology

Morgan State University
JESSICA LYLES