Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Maldonado

Dundalk

Summary

Organized office professional with experience in various administrative tasks, such as preparing agendas, scheduling meetings, and providing customer assistance. I strongly communicate with customers in English and Spanish.

Overview

4
4
years of professional experience

Work History

Secretary

H&m Auto Services
09.2022 - Current
  • Organized and maintained filing systems for efficient document retrieval
  • Assisted in scheduling appointments and managing calendars
  • Coordinated communication between departments to ensure workflow continuity
  • Prepared meeting agendas and took minutes for accurate record-keeping
  • Supported office operations by ordering supplies and maintaining inventory
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.

Sales Agent

Buy Here Pay Here
04.2022 - 09.2022
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Assisted call-in customers with questions and orders.
  • Built relationships with customers and community to promote long term business growth.
  • Provided product knowledge and support to customers, ensuring informed purchasing decisions.

Sales Agent

Patriot Autos
09.2021 - 04.2022
  • Developed and maintained relationships with clients to enhance satisfaction and retention.
  • Executed sales strategies to achieve targets and drive revenue growth.
  • Provided product knowledge and support to customers, ensuring informed purchasing decisions.
  • Analyzed market trends to identify opportunities for expanding customer base.
  • Trained new sales agents on best practices and company protocols for improved performance.
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Built relationships with customers and community to promote long term business growth.

Education

High School Diploma -

Grove Cleveland High School
New York, NY
06-2015

Skills

  • Verbal and written communication
  • Customer service
  • Appointment scheduling
  • Document preparation
  • Supply ordering
  • Phone etiquette
  • Phone reception

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Secretary

H&m Auto Services
09.2022 - Current

Sales Agent

Buy Here Pay Here
04.2022 - 09.2022

Sales Agent

Patriot Autos
09.2021 - 04.2022

High School Diploma -

Grove Cleveland High School

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Jessica Maldonado