Jessica Maldonado
Dundalk
Summary
Organized office professional with experience in various administrative tasks, such as preparing agendas, scheduling meetings, and providing customer assistance. I strongly communicate with customers in English and Spanish.
Overview
4
4
years of professional experience
Work History
Secretary
H&m Auto Services
09.2022 - Current
- Organized and maintained filing systems for efficient document retrieval
- Assisted in scheduling appointments and managing calendars
- Coordinated communication between departments to ensure workflow continuity
- Prepared meeting agendas and took minutes for accurate record-keeping
- Supported office operations by ordering supplies and maintaining inventory
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
Sales Agent
Buy Here Pay Here
04.2022 - 09.2022
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Trained new employees on customer service, money handling and organizing strategies.
- Assisted call-in customers with questions and orders.
- Built relationships with customers and community to promote long term business growth.
- Provided product knowledge and support to customers, ensuring informed purchasing decisions.
Sales Agent
Patriot Autos
09.2021 - 04.2022
- Developed and maintained relationships with clients to enhance satisfaction and retention.
- Executed sales strategies to achieve targets and drive revenue growth.
- Provided product knowledge and support to customers, ensuring informed purchasing decisions.
- Analyzed market trends to identify opportunities for expanding customer base.
- Trained new sales agents on best practices and company protocols for improved performance.
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Built relationships with customers and community to promote long term business growth.
Education
High School Diploma -
Grove Cleveland High School
New York, NY06-2015
Skills
- Verbal and written communication
- Customer service
- Appointment scheduling
- Document preparation
- Supply ordering
- Phone etiquette
- Phone reception
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Secretary
H&m Auto Services
09.2022 - Current
Sales Agent
Buy Here Pay Here
04.2022 - 09.2022
Sales Agent
Patriot Autos
09.2021 - 04.2022
High School Diploma -
Grove Cleveland High School