Jessica Manlove
Salisbury
Summary
Motivated professional well-versed in customer service and communications,.
Overview
12
12
years of professional experience
Work History
Office Manager
Dry-Tek Environmental
10.2017 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain work flow.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls, email or in person.
- Coordinated special projects and managed schedules.
Service Advisor
Price BUICK GMC/Hertrich BUICK GMC
03.2013 - 03.2017
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customer vehicles.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Waitress
Zia's Italian Grill
09.2011 - 01.2013
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
Education
High School Diploma -
Bohemia Manor High School
Chesapeake City, MD06.2007
Skills
- Over 10 Years of Customer Service Experience
- Billing and Invoicing
- Business Administration
- Mail Handling
- Project Management
- Sorting and Labeling
- Workflow Planning
- Client Correspondence
- Excellent Multitasking Abilities
Additional Information
References:
- Austin Ireland - Previous Manager at Dry-Tek Environmental (443)493-0060
- Chuck Ash - Previous Service Manager at BUICK GMC (410)251-7601
Timeline
Office Manager
Dry-Tek Environmental
10.2017 - Current
Service Advisor
Price BUICK GMC/Hertrich BUICK GMC
03.2013 - 03.2017
Waitress
Zia's Italian Grill
09.2011 - 01.2013
High School Diploma -
Bohemia Manor High School
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