Jessica Phillips
Hanover
Summary
Enthusiastic and dependable professional seeking a part-time sales associate postilion. Brings strong communication skills, a background in customer service, and a passion for helping others. Available evenings after 5:30pm and weekends.
Overview
3
3
years of professional experience
Work History
Student Supervisor
Rochester Institute of Technology, RIT
08.2023 - 05.2024
- Promoted from Student Employee to Supervisor based on strong performance and reliability
- Supported training initiatives by providing guidance to new employees on policies and procedures
- Supervised a team of student employees during Division I hockey games, ensuring guest safety, satisfaction, and efficient operations
- Assisted guests with seating, directions, and resolving concerns in a calm and professional manner
- Opened and closed the arena independently during smaller events, overseeing all pre- and post-event responsibilities
Student Employee
Rochester Institute of Technology, RIT
01.2022 - 08.2023
- Greeted and directed guests at the Gene Polisseni Arena, delivering a welcoming and organized event experience
- Served as a visible and friendly point of contact to support guest satisfaction
- Developed strong communication, problem-solving, and customer service skills
- Adapted to various roles and responsibilities as needed, including working at other campus event venues to fill in staffing gaps
Electrical Engineer
L3Harris Technologies, Inc.
06.2024 - Current
- Developed a new Python-based application to replace a legacy C++ version, completing the project faster and more efficiently than prior efforts
- Improved the interface of the application for ease of use and efficiency, streamlining team workflows
- Demonstrated strong problem-solving, innovation, and self-direction in a techinical environment
Education
Computer Engineering
Rochester Institute of Technology
Rochester, NY05-2024
Skills
- Customer Assistance & Engagement
- Guest Experience Optimization
- Opening and Closing Procedures
- Dependability & Time Management
- Team Collaboration & Communication
- Problem Solving & Initiative
Timeline
Electrical Engineer
L3Harris Technologies, Inc.
06.2024 - Current
Student Supervisor
Rochester Institute of Technology, RIT
08.2023 - 05.2024
Student Employee
Rochester Institute of Technology, RIT
01.2022 - 08.2023
Computer Engineering
Rochester Institute of Technology
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