Jessica Rasinski
Baltimore
Summary
Dynamic and organized professional with extensive experience in customer service at America's Best Contacts and Glasses. Proven ability to manage high-pressure situations while maintaining exceptional service standards. Skilled in appointment scheduling and effective communication, ensuring a welcoming environment and positive client interactions. Strong multitasker dedicated to team collaboration and client satisfaction.
Overview
5
5
years of professional experience
Work History
Receptionist
America's Best Contacts and Glasses
07.2023 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Waitress
Richland Golf Club
09.2019 - 11.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Housekeeper
Antrim 1844 And Smokehouse Restaurant
01.2019 - 03.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Education
GED -
Cecil County Community College
North East, MD05-2010
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
Timeline
Receptionist
America's Best Contacts and Glasses
07.2023 - 01.2024
Waitress
Richland Golf Club
09.2019 - 11.2023
Housekeeper
Antrim 1844 And Smokehouse Restaurant
01.2019 - 03.2020
GED -
Cecil County Community College
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