Jessica Rodgers
Conowingo
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Medical Secretary
Chesapeake Urology
10.2021 - Current
- Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.
- Processed medical insurance claims and payments.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
Medical Secretary
Diabetes And Endocrine Center
10.2018 - 03.2020
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Organized paperwork such as charts and reports for office and patient needs.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
Certified Pharmacy Technician
Upper Chesapeake Medical Center
03.2015 - 10.2018
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Reduced medication errors by diligently verifying prescription information and dosage calculations.
National Certified Pharmacy Technician
Harford Pharmacy
03.2012 - 03.2015
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume retail pharmacy environment.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Increased patient adherence rates by offering medication counseling services and providing educational materials on drug interactions and side effects.
- Supported effective communication between pharmacy staff and customers, addressing inquiries regarding medications and usage instructions.
- Maintained patient confidentiality and adhered to HIPAA regulations, ensuring secure handling of sensitive information.
- Counted, measured and compounded medications following standard procedures.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Education
Bachelor of Arts - Social Work
Millersville University of Pennsylvania
Millersville, PA05.2026
Associate of Arts - Social Work
Harford Community College
Bel Air, MD05.2024
Skills
- Staff Leadership
- Order Purchasing
- Critical thinking abilities
- Inventory Management
- Organization and Time Management
- Patient Confidentiality Adherence
- Medical terminology expertise
- Clinical Support
- EHR Software
- HIPAA
Timeline
Medical Secretary
Chesapeake Urology
10.2021 - Current
Medical Secretary
Diabetes And Endocrine Center
10.2018 - 03.2020
Certified Pharmacy Technician
Upper Chesapeake Medical Center
03.2015 - 10.2018
National Certified Pharmacy Technician
Harford Pharmacy
03.2012 - 03.2015
Bachelor of Arts - Social Work
Millersville University of Pennsylvania
Associate of Arts - Social Work
Harford Community College
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