Jessica Schetrom
Halethorpe
Summary
Responsible team player able to take on additional responsibilities up to management of operations. Successfully managed several positions with regards to inventory while maintaining the safety of the facilities. Seeking a career that will utilize my current skills, broadens my knowledge, and gives me new skills.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Uber Eats
Charleston, SC
06.2023 - Current
- Led delivery operations, ensuring timely and accurate food deliveries to customers.
- Collaborated with support teams to resolve delivery issues promptly.
- Utilized GPS technology to navigate efficiently across delivery zones.
- Ensured compliance with safety regulations during all deliveries.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Material Handler
Gildan Distribution Center
Charleston, SC
04.2023 - 08.2023
- Maintained inventory accuracy through regular cycle counts and systematic organization.
- Inspected incoming shipments for quality assurance and compliance with specifications.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Attached identifying tags to containers to mark with identifying shipping information.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
Parts Sales Manager
AutoZone
Charleston, SC
12.2019 - 09.2020
- Collaborated with suppliers to optimize parts inventory and ensure timely deliveries.
- Developed product knowledge to assist customers in selecting appropriate parts solutions.
- Managed customer inquiries, providing tailored recommendations and support for parts selection.
- Monitored industry trends to stay current on market changes, adjusting pricing and inventory accordingly.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
Assistant Manager
Circle K
North Charleston, SC
11.2018 - 10.2019
- Supported daily operations, ensuring adherence to company policies and procedures.
- Assisted in staff training, promoting a collaborative and efficient work environment.
- Managed inventory control, tracking stock levels to reduce shortages and overages.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Representative
Spinx Gas Station
Ladson, SC
10.2016 - 09.2017
- Assisted customers with inquiries and transactions, ensuring positive service experiences.
- Operated point-of-sale system efficiently to process sales and manage inventory accuracy.
- Handled customer complaints professionally, resolving issues to maintain satisfaction and loyalty.
- Collaborated with team members to streamline daily operations and enhance workflow efficiency.
- Assisted in the kitchen side when they got super busy.
- Provided product information and recommendations, helping customers make informed purchasing decisions.
Education
Summerville High School
Summerville, SCSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
- Decision-making
- Money handling
- Active listening
- Order picking
- Ordering parts
- Improving customer satisfaction
Timeline
Delivery Driver
Uber Eats
06.2023 - Current
Material Handler
Gildan Distribution Center
04.2023 - 08.2023
Parts Sales Manager
AutoZone
12.2019 - 09.2020
Assistant Manager
Circle K
11.2018 - 10.2019
Customer Service Representative
Spinx Gas Station
10.2016 - 09.2017
Summerville High School