Jessica Warner
Baltimore
Summary
Experienced Office Administrator with a proven track record at BD Health Solutions, enhancing client retention through exceptional administrative support and customer service. Expert in office administration and customer service, adept at database entry and managing financial records. Excelled in office administration, enhancing customer satisfaction, and streamlining operations. Skilled in database entry and fostering positive work environments.
Overview
7
7
years of professional experience
Work History
Office Administrator
BD Health Solutions
02.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Responded to inquiries from callers seeking information.
- Maintained accurate inventory levels by regularly updating the tracking system and initiating orders when necessary.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Boosted client retention rates with exceptional service provided during every interaction, both in-person and via phone/email correspondence.
- Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
Assistant Manager
Broadway Services, Inc.
06.2018 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Certificate of Technical Studies - Pharmaceutical Medicine
Penn Foster Career School
Scranton, PA09-2013
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Scheduling appointments
- Inbound phone call handling
- Spreadsheet development
- Computer skills
- Customer service
- Administration and reporting
Timeline
Office Administrator
BD Health Solutions
02.2021 - Current
Assistant Manager
Broadway Services, Inc.
06.2018 - 02.2021
Certificate of Technical Studies - Pharmaceutical Medicine
Penn Foster Career School
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