Jessica Warren
Catastrophe Claims Adjuster
Washington,DC
Summary
Accomplished Catastrophe Claims Adjuster and Insurance Customer Service Specialist skilled in investigating and analyzing liability concerning personal, casualty and property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Ability to resolve complex claims and enhance client satisfaction, with a knack for accurate property assessment and effective claim negotiation.
Overview
12
12
years of professional experience
4
4
Certification
Work History
Weather Catastrophe Claims Specialist - Deployed
State Farm
01.2023 - Current
- Successfully negotiated settlements on large loss catastrophic claims, achieving positive outcomes for both the company and policyholders.
Leveraged technical expertise to accurately estimate repair costs using industry-standard software applications like Xactimate.
Negotiated fair settlements with contractors, public adjusters, and attorneys to resolve disputed claims amicably.
Enhanced communication between public personnel and inside examiners, streamlining information exchange for efficient decision-making on claims resolutions.
Supported regional catastrophe response teams as needed, demonstrating flexibility in adapting to diverse work environments across multiple states or territories.
Anticipated potential coverage disputes by meticulously reviewing policy provisions and endorsements.
Delivered prompt and accurate claim payments to policyholders, maintaining the company's reputation for exceptional customer service.
Investigated and assessed damage to property and reviewed property damage estimates.
Customer Service Specialist
Global Executive Staffing
12.2015 - 03.2022
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Identified potential fraud cases through diligent investigation of questionable claims or inconsistencies in documentation provided by clients.
Utilized CRM software to accurately document client interactions and track progress on outstanding issues.
Ensured compliance with industry regulations while providing exceptional service to diverse clientele base.
Trained new customer service representatives on best practices, policies and procedures.
Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Followed up with insured individuals regarding premium and deductibles payments.
Conducted comprehensive interviews.
Claims Representative
General Dynamics IT
12.2012 - 11.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of Medicare services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Checked level and type of coverage and evaluated contracts.
- Maintained confidentiality of patient finances, records and health statuses.
- Managed over 60 customer calls per day.
- Investigating, analyzing, and evaluating insurance claims
Determining liability - Providing fair settlements between all the parties involved
- Interviewing witnesses, police, medical professionals, attorneys or any other relevant source in order to gather detailed and accurate information
- Examining and analyzing information gathered through investigation; report findings and give recommendations
Education
Trade Technical School - All Lines Insurance Adjusting
The Adjuster School
Katy, TX 09.2021 - 03.2022
Some College (No Degree) - General Office Services
John Tyler Community College
Chester, VAHigh School Diploma -
Lloyd C. Bird High School
Chesterfield, VA06.2010
Skills
- All Lines claims investigation
- Property inspection and damage assessment
- Knowledge of company policies
- Complex claim handling
- Settlement negotiation
- Xactimate
- Excellent customer service
- Verbal and written communication
- Workload prioritization
- Quality control
- Adaptability and flexibility
Certification
- Rope Access Safety Training Certification- [2024]
- All Lines Insurance Adjuster License - [March 2022]
- State Farm P&C Certification - [November 2022]
- State Farm Auto Certification - [July 2022]
- HIPAA Certification - [August 2012]
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPaid time off401k matchPaid sick leaveTeam Building / Company RetreatsPersonal development programsTimeline
Weather Catastrophe Claims Specialist - Deployed
State Farm
01.2023 - Current
Trade Technical School - All Lines Insurance Adjusting
The Adjuster School
09.2021 - 03.2022
Customer Service Specialist
Global Executive Staffing
12.2015 - 03.2022
Claims Representative
General Dynamics IT
12.2012 - 11.2015
Some College (No Degree) - General Office Services
John Tyler Community College
High School Diploma -
Lloyd C. Bird High School
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