Summary
Overview
Work History
Education
Skills
Timeline
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Jessika May

Bel Air,MD

Summary

Experienced administrative professional with strong background in office management, scheduling, communication and a proven track record of planning and executing seamless travel arrangements. Skilled in efficiently handling travel logistics, multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Recognized for fostering collaboration and achieving results in fast-paced and ever-changing environments through adaptability and flexibility. Known for reliability and fostering positive work environment.

Overview

7
7
years of professional experience

Work History

Administrative Travel Coordinator

Catalyx Inc
08.2023 - 05.2025
  • Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
  • Added special requests and reward program information into system, verifying inclusion in travel planning.
  • Arranged hotel accommodations, cars or drivers and all related documentation.
  • Set up domestic and international flights for staff and contractors.
  • Monitored travel arrangements closely to proactively handle potential disruptions or changes in plans.
  • Verified and finalized arrangements to deliver smooth and efficient travel for employees.
  • Streamlined booking processes for improved time management and cost savings.

Enrollment Advisor

Pearson Education
04.2022 - 08.2023
  • Met or exceeded enrollment and retention goals consistently.
  • Helped students complete applications and navigate admissions processes.
  • Finalized and processed enrollment applications.
  • Reached out to applicants via calls, texts and emails.
  • Created and followed call scripts and flows to maximize effectiveness.
  • Assisted incoming transfer students in navigating course equivalencies, streamlining their transition to a new institution.

Remote Reservations Supervisor, Manager

Sandestin Golf and Beach Resort
03.2021 - 04.2022
  • Conducted performance evaluations for staff, identifying areas of improvement and providing constructive feedback.
  • Improved customer satisfaction by efficiently managing reservations and addressing guest concerns.
  • Analyzed reservation trends and provided recommendations for strategic planning purposes.
  • Boosted team morale through consistent recognition of top performers'' achievements.
  • Resolved escalated customer issues, ensuring a positive outcome for both the guest and the organization.
  • Reduced wait times by optimizing scheduling and staffing levels during peak periods.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Sales Administrative Assistant, Administrator

DoubleTree by Hilton
04.2019 - 12.2021
  • Created and maintained reports, documents, and presentations to assist with administrative support.
  • Collected and maintained file of receipts to coordinate expense report submission.
  • Streamlined sales processes with efficient data entry and management of client information in the CRM system.
  • Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
  • Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
  • Promoted teamwork among colleagues by assisting with overflow work from other departments when necessary to ensure deadlines were met consistently across the board.
  • Demonstrated adaptability within a fast-paced environment by swiftly learning new software programs used in day-to-day operations.

Complex Executive Meeting Manager, Administrator

Embassy Suites/Homewood Suites
07.2018 - 04.2019
  • Reviewed event bills and collected payment from clients.
  • Planned and executed major aspects of meeting management.
  • Enhanced client satisfaction by effectively managing all aspects of executive meetings and events.
  • Managed budgets and tracked expenses to ensure cost-effective event planning and resource allocation.
  • Delivered personalized service through meticulous attention to detail in all aspects of event planning, from venue selection to menu design.

Education

Associate of Applied Science - Hospitality Management

College of Coastal Georgia
Brunswick, GA
01.2012

Skills

  • Project Management
  • Hospitality
  • Budget Planning
  • Training and coaching
  • Itinerary creation
  • Travel planning
  • Hotel accommodations
  • Reservations management
  • Concur Travel
  • Expense reports

Timeline

Administrative Travel Coordinator

Catalyx Inc
08.2023 - 05.2025

Enrollment Advisor

Pearson Education
04.2022 - 08.2023

Remote Reservations Supervisor, Manager

Sandestin Golf and Beach Resort
03.2021 - 04.2022

Sales Administrative Assistant, Administrator

DoubleTree by Hilton
04.2019 - 12.2021

Complex Executive Meeting Manager, Administrator

Embassy Suites/Homewood Suites
07.2018 - 04.2019

Associate of Applied Science - Hospitality Management

College of Coastal Georgia

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Jessika May