JESUS ISABEL
Hanover
Summary
Detail-oriented and safety-conscious IT professional with knowledgeable experience in electronic/desktop hardware and software repair, troubleshooting, and technical support. Proficient in operating systems (e.g., Microsoft Windows), data management, and customer-facing technical assistance. CompTIA A+ training (New Horizons) with a strong foundation in team collaboration, logistics coordination, and problem-solving. Fluent in Spanish and adaptable to diverse environments
Overview
11
11
years of professional experience
1
1
Certification
Work History
Waste Management Coordinator
Coleman Property Management LLC
06.2019 - Current
- Organize and manage waste disposal, collection and recycling
- Responsible for street cleaning
- Deal with enquiries and complaints from Members of the property both in person and by phone or email
Patient Transport Driver/EMT
Apex Medical Transportation
05.2022 - 10.2024
- Coordinated ambulance transfers for patients with limited mobility.
- Responsible for picking up patient(s), administer oxygen, utilizing manual and power operated Stretchers/Stair chairs
- Transferring Patients to and from Hospital beds, Wheelchairs, Gurneys and aiding them to and from the ambulance, as well as any necessary securement required, such as securing a wheelchair to tie downs within the vehicle
- Knowledge of GPS and radio communication systems, allowing easy communication between the transport team and dispatch
- Collaborated with medical staff to coordinate seamless transitions between departments, minimizing patient stress and anxiety.
- Improved patient satisfaction by providing timely and efficient transportation services.
Driver Coordinator/Dispatcher
UPS
02.2022 - 11.2023
- Managed and assigned employee calls to relevant departments for service.
- Data entry and record keeping tasks
- Provided a high level of telephone and written professionalism and courtesy
- Demonstrated high levels of proficiency with multiple operating systems
- Applied Specialized knowledge of organization's service features
- Frequently used one or more software package(s) and web-based programs
- Improved route efficiency by analyzing GPS data and adjusting schedules accordingly.
Delivery Driver/Warehouse Worker
Last Mile Logistics
09.2019 - 02.2022
- Adhere to strict safety and quality standards on and off the road
- Interact in a positive and a professional manner with customer and general public while delivering products to customers' homes, retail, and business locations
- Use handheld technology to deliver customer packages, manage delivery progress, and solve obstacles
- Sort and prepare a delivery route to meet customer promise
- Ensure delivery vehicle is clean, fueled, and in good operating condition at all times
Lab Processor/Customer Service Rep
Lifespan
04.2019 - 08.2019
- Responded to patient inquiries promptly via telephone and fax
- Follow-up with patients regarding test results following protocols regarding time constraints and priority calling order
- Maintained an updated call log documented phone calls, referrals, and incoming/outgoing faxes
Specimen Collector
Dominion Diagnostics
10.2017 - 04.2019
- Maintained an updated and accurate patient database
- Followed policies and protocols for collecting patient specimen
- Connected patients with community resources
- Worked collaboratively with prosecutors, probation officers, and treatment counselors and reported patient treatment updates
EMT-Basic Intern
Brown EMS
03.2014 - 08.2016
- Responded and assessed crisis situations
- Worked collaboratively with health care professionals
- Utilized lifesaving skills to manage patients' pain and injuries
- Transported patients to necessary follow up care
- Provided emotional support to families
Education
Information And Communication Technology
Community College of Rhode Island
Providence, RI08.2015
High School -
Mount Pleasant High School
Providence, RI06.2011
Skills
- Data entry
- EMT experience
- Property management
- Customer service
- Delivery driver experience
- Microsoft Windows
- Warehouse experience
- Specimen collection / processing
- Inventory Control & Management
- Dispatching
- Waste Management
- Laboratory experience
- Operating systems
- Organizational skills
Certification
- CompTIA A+
- CPR Certification
- BLS Certification
- EMT Certification
Personal Information
Willing To Relocate: Anywhere
Timeline
Patient Transport Driver/EMT
Apex Medical Transportation
05.2022 - 10.2024
Driver Coordinator/Dispatcher
UPS
02.2022 - 11.2023
Delivery Driver/Warehouse Worker
Last Mile Logistics
09.2019 - 02.2022
Waste Management Coordinator
Coleman Property Management LLC
06.2019 - Current
Lab Processor/Customer Service Rep
Lifespan
04.2019 - 08.2019
Specimen Collector
Dominion Diagnostics
10.2017 - 04.2019
EMT-Basic Intern
Brown EMS
03.2014 - 08.2016
Information And Communication Technology
Community College of Rhode Island
High School -
Mount Pleasant High School
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