Jesus OrtizTorres
College Park
Summary
Hardworking Cable Technician proficient in performing connections, disconnections and alterations to customer systems. Effective at working with little supervision to
perform efficient and high-quality work. Desiring to apply almost 10 years' experience to take on a fast-paced lead position within your organization. Experienced in customer
relations, regional cabling and building installations. Detail-oriented and reliable with top communication and multitasking strengths. Excellent communicator with top
technical and problem-solving abilities. Focused on achieving demanding service, quality and performance objectives. Remarkable work ethic with a solid career history of working effectively with cable, internet and phone bundles. Results-driven team player adept at performing cable installations, repairs and improvements for residential and company clients. Safety-driven and skilled in operation equipment and training
users.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Senior Network Installer
Tyto Athene
06.2024 - Current
- As a Senior Network Installation Team Lead of a team supporting the DODNET expansion and Lifecycle
Replacement (LCR) to various sites worldwide. - I have created, managed, Survey Reports and Bill of
Materials (BOM). I provided technical expertise on installation, de-installation, maintenance,
troubleshooting, activation, and de-activation of telecommunication systems. - I worked with project managers, Data Center Managers, and Site managers with reviewing and finalizing drawings, surveying, cable installation and creating BOM for installation of communication equipment.
Assisted in site surveys, Authorized Service Interruption, advise on physical telecommunication
locations and installation requirements of the telecommunications facility. - I am responsible of a team and ensures the completion of trouble tickets utilizing Remedy for the installation, projects, troubleshooting, and repair of the Defense Information Systems Agency (DISA) network, workstations, and devices.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Senior Network Installer
Tyto Athene
10.2023 - 06.2024
- Plan and estimate site activities
- Lead and manage cable survey and installation teams
- Build and install racks
- Dress and terminate closet
- Label, pull, and terminate cable.
- Install support structures, including cable racks, j-hooks, innerduct, and other related structures
- Conduct thorough inspections of cable lines to ensure the system is working correctly
- Test and troubleshoot issues with network communication
- Perform maintenance on cable systems by installing, repairing, programming, and upgrading cable infrastructure
- Perform preventive maintenance and repairs by troubleshooting cabling system issues
- Inventory materials and keep HQ bench stock inventory stocked
- Develop installation plans to include required materials, completion schedules,manpower requirements and tool/equipment lists.
- Instruct other technicians on techniques, work, etc. as needed
- Meet with customer to review projects and providing customer with updates when required
- Maximized efficiency in cable management by neatly organizing wires according to industry standards and best practices.
Cable Technician
VX2
05.2023 - 10.2023
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Read blueprints and schematics to correctly place equipment.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Researched and evaluated new technologies for use in cabling and telecommunications systems.
- Maintained detailed records of all cabling and telecommunications activities and equipment.
- Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
- Installed wiring, cabling and networking hardware on customer premises.
Network Cable Installer
White House Communications Agency
11.2018 - 12.2022
- Installs and manages $350M White House secure digital telecommunications network supporting over 8.5K customers; responsible for supervising and implementing immediate restoration of complex voice, data, and video circuits that provide sensitive command and control communications.
- Lead fiber installer for $38K IT modernization of 6K sqft POTUS 2nd
residence, improved infrastructure to 19 devices. - Executed $350K installation to support TS network upgrade, 7.5K feet of fiber / 1200 terminations; delivered network with 400% growth sustainable for 20 years
- Led 100% triage resolution of over 147 trouble tickets in direct support of White House staff
- Installed and maintained data and voice circuits through routers, switches and WAN devices
- Repaired and updated equipment to conform to company-wide standards
- Responded to service requests during and after business hours
- Read blueprints and schematics to correctly place equipment
Cable Installation Technician
USANEX-Kuwait
06.2015 - 11.2018
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters
- Installed and managed over $5 million secure digital telecommunications network supporting over 5k customers; responsible for supervising and implementing immediate restoration of complex voice and data circuits that provide sensitive command and control communications.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, and VoIP applications
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
- Advised on job safety training for six personnel on proper installation of copper, fiber, and coaxial cabling; resulted in zero injuries and no lost hours
- Responded to service requests during and after business hours
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings
- Demonstrated equipment capabilities to customer and responded to questions and complaints
Education
High School Diploma -
Gulfport High School
Gulfport, MS03.2015
Skills
- Cabling layouts
- Customer relations understanding
- Troubleshooting skills
- Customer education
- Documenting activities
- Self-Motivated
- Cultural Awareness
- Critical Thinking
- Interpersonal Communication
- Hand tool proficiency
- Blueprint reading
Certification
- Certified Sec+
Timeline
Lead Senior Network Installer
Tyto Athene
06.2024 - Current
Senior Network Installer
Tyto Athene
10.2023 - 06.2024
Cable Technician
VX2
05.2023 - 10.2023
Network Cable Installer
White House Communications Agency
11.2018 - 12.2022
Cable Installation Technician
USANEX-Kuwait
06.2015 - 11.2018
High School Diploma -
Gulfport High School
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