Jeybelin Chavez

Silver Spring

Summary

Offering strong foundation in leadership and teamwork, coupled with genuine eagerness to learn and grow in dynamic setting. Brings adaptable approach to managing operational processes and problem-solving in high-paced environments. Ready to use and develop organizational and communication skills to the team.

Overview

years of professional experience

Certification

Work History

Shift leader

South Block

07.2022 - 07.2024

Prepared end-of-shift reports for management review and approval.
Trained new employees in job duties, safety procedures, and company policies.
Identified areas of improvement and recommended solutions for enhancing overall store operations.
Assisted customers with inquiries, orders, and complaints in a timely manner.
Created successful shift plans, adjusting team member line-ups to achieve shift efficiency.
Demonstrated proficiency in problem-solving techniques when addressing customer complaints or operational issues.
Monitored team performance to ensure quality standards were met.
Provided guidance on how to handle difficult customer situations professionally.

Education

Bachelors -

Virginia State University

Petersburg, VA

05.2028

Skills

Team player
Time management
Patience and understanding
Active listening
Multitasking
Positive attitude

Team leadership
Problem-solving
Customer service focus
Flexible schedule
Team motivation
Strong verbal and written communication

Accomplishments

Achieved an academic award in college of business by being an A/B student with accuracy and efficiency.

LANGUAGES

English

Spanish