Janae Fundersburg
Gaithersburg,MD
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Associate
Health Resources And Services Administration
04.2020 - Current
- HIV/AIDS Bureau (HAB), Division of State HIV/AIDS Programs (DSHAP)
- Updated spreadsheets and databases to track, analyze, and report on HIV/AIDS reporting data.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Edited documents to improve accuracy of language, flow, and readability.
- Assisted office travel by reviewing travel authorizations before travel and travel vouchers upon return of travel
- Managed filing system, entered data and completed other clerical tasks.
- Managed the DSHAP main phone line and email correspondence box and handled incoming and outgoing mail for the Part B recipients
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Built and maintained excellent relationships with colleagues through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Increased office participation in special events by creating an enewsletter with detailed calendars and other office updates.
Business Manager
Walter Reed National Military Medical Center (CTR)
01.2018 - 04.2020
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
Executive Assistant
Walter Reed National Military Medical Center
10.2015 - 01.2018
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
Program Analyst
Walter Reed National Military Medical Center (CTR)
07.2014 - 10.2015
- Analyzed unstructured information to derive key insights.
- Reviewed program implementation plans to assess risk and feasibility.
- Validated results and performed quality assurance to assess accuracy of data.
- Helped solve diverse program problems with in-depth analysis.
Administrative Assistant
Walter Reed National Military Medical Center (CTR)
02.2013 - 07.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Secretary III
Walter Reed National Military Medical Center (CTR)
09.2012 - 02.2013
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Education
Bachelor of Science - Health Services Administration
University of Maryland Global College
Hyattsville, MD06.2025
Associate of Applied Science - Network Information Systems
TESST College of Technology
Beltsville, MD05.2010
Skills
- ITAS Timekeeping
- Office Procedures
- Travel Reservations
- Customer Service
- Data Analysis
- Meeting Support
- Microsoft Office
- Clerical Support
- Multitasking and Time Management
- Travel Coordination
- Supply Inventory Control
- Administrative Procedures
- Staff Orientation and Training
- Research and Analytical Skills
Timeline
Administrative Associate
Health Resources And Services Administration
04.2020 - Current
Business Manager
Walter Reed National Military Medical Center (CTR)
01.2018 - 04.2020
Executive Assistant
Walter Reed National Military Medical Center
10.2015 - 01.2018
Program Analyst
Walter Reed National Military Medical Center (CTR)
07.2014 - 10.2015
Administrative Assistant
Walter Reed National Military Medical Center (CTR)
02.2013 - 07.2014
Secretary III
Walter Reed National Military Medical Center (CTR)
09.2012 - 02.2013
Bachelor of Science - Health Services Administration
University of Maryland Global College
Associate of Applied Science - Network Information Systems
TESST College of Technology
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