Jacqueline Regina Goffney

• Administers various employee benefits programs and claims regarding group health and wellness benefits, flexible spending accounts, disability claims, life insurance, and 401(k)
• Plans and supports company-wide information meetings such as open enrollment, new hire orientation, and meetings to announce or discuss changes in retirement or benefits plans, and help employees understand company benefits and other related incentive programs
• Creates and executes wellness engagement events, such as health fairs, vaccination clinics, and financial wellness and literacy meetings with our financial advisor
• Ensures compliance with applicable government regulations; Ensure timeliness and accuracy of required reporting and fees
• Performs duties of a sensitive and confidential nature while maintaining confidentiality at all times concerning employees, their families, and internal and external clients
• Leads with empathy and self-awareness to serve the needs of others

401k

• Manages the company’s 401(k) retirement savings plan, including enrollments, changes, terminations, and weekly auditing; Responds to inquiries from employees concerning their contributions, withdrawals, or account management
• Processes required documents through payroll and the 401(k) administrator to ensure accurate record-keeping and proper deductions for employee’s loan payments and contributions
• Compiling data for completion of the annual and mid-year non-discrimination testing, annual 401(k) audit, and filing Form 5500
• Reconciles the bi-weekly 401k file to ensure employee deferrals, company match, and loan repayments are correct to ensure accuracy; Sends the 401(k) file to our plan administrator weekly, or as needed
• Calculates lost earnings for employees for delayed contributions where applicable; Assists employees with creating a loan repayment schedule for delinquent loan repayments
• Responds to third-party party inquiries regarding401k vesting percentages for previously employed employees to process withdrawals
• Partnered with our company’s Wealth and Corporate Advisor to establish a Roth 401(k) option for our company

Workers’ Compensation

• Acts as the point of contact for all worker’s compensation claims between injured workers, managers, and insurance carriers; responds to all inquiries and correspondence regarding ongoing claims
• Reviews and reports all incident reports, first reports of injury, and related claim documents
• Maintains OSHA reports and completes annual Occupational Injuries and Illnesses reports for the Bureau of Labor Statistics

Training

• Coaches new Employees and Managers on leave, benefit, health, and wellness topics
• Hosts the benefits portion of orientation weekly, explaining benefits, leave, and worker’s compensation to all new hires
• Independently trains Managers on leave, worker’s compensation, and workplace safety concerns

Billing

• Verifies the calculations of the monthly premium statements for all group insurance policies and maintains statistical data relative to premiums, claims, and costs; Resolves administrative problems with the carrier representatives.
• Administers health/welfare plans, including enrollments, changes, and terminations
• Audits benefit changes made within payroll and other HRIS platforms to ensure accuracy
• Submits monthly payment processing for each insurance carrier; Communicates the billing details and timing with the accounting and finance teams
• Reconciles benefits statements

Data Management and Filing

• Ensures accurate and up-to-date human resource files, records, and documentation; Maintains the integrity and confidentiality of human resource files and records.
• Advises and informs employees of changes and developments related to benefits including eligibility, coverage, and provisions.
• Completes records, reporting, and other documentation required by federal, state, and provider rules, regulations, and policies.
• Assists with the administration of employee benefits, which may include collecting and submitting employee information and notices of changes in status to health, dental, life, disability, and other insurance carriers or insurance brokers.
• Conducts or assists with record audits and mandatory reports, which may include I-9 audits, EEO-1 filings, payroll audits, and other compliance reviews.
• Assist in the Open Enrollment process of our benefit plans for all clients, including preparation of enrollment packets to employees, collecting forms and processing data.
• Maintain employee benefits filing systems and ensure benefits changes are entered appropriately in payroll system for payroll deduction.

Leave & Disability Administration

• Communicates with employees regarding their needs for leave and/or modified work schedules. Ensures that employees are aware of their responsibilities and of any documentation required to qualify for and to take leave.
• Manages the leave administration process from initial notice of the need for leave to the return to work. This includes providing eligibility notice, gathering and completing all required paperwork, designating leave as FMLA-qualifying, requesting medical certification as needed, and accounting for intermittent and reduced scheduled leave use.
• Maintains complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and documentation of best practices.
• Maintains knowledge of all applicable leave and accommodation laws including the FMLA, DCFMLA, ADA, and state and local laws; Advises managers and employees on the interaction of leave laws with paid time off, workers' compensation, and short-term and long-term disability benefits.

• Assists in talent acquisition and recruitment processes including screening resumes, posting internal and external job announcements, and tracking metrics and analytics
• Coordinates and facilitates the onboarding of all union and non-union employees, including employee orientation, explanation of benefits, company policies, practices, procedures, and the collective bargaining agreement (CBA)
• Contributes to the development, administration, and implementation of human resource policies and procedures; Brings forth recommendations to be negotiated in our collective bargaining agreement with the local union for our union employees
• Manages the flexible spending account benefits including Medical, Dependent Care, and Commuter
• Creates and runs reports for auditing, reconciliations, and the retrieval, compiling, and analyzation of workforce data for internal and external requests; Maintains internal trackers to assess and organize data
• Coordinate pre-employment background checks & drug screenings
• Assists in the creation of new job postings and maintain current job postings for internal and external job boards
• Assists with conducting investigations when employee grievances, complaints, or concerns are brought forth
• Created termination processes/procedures for benefits and payroll to ensure a smooth transition of terminated employees including creation and distribution of COBRA/Benefits Continuation to ensure continued access to health care benefits
• Maintain employee information in HRIS/Payroll systems and personnel files while maintaining data integrity and HIPPA regulations

• Performed pre - and post-orientation tasks, including coordinating with cross-functional departments to ensure new employees have a smooth transition into Paradyme and our work culture, and to deliver an exceptional first day experience
• Coordinated and presented a weekly benefits presentation during the New Employee Orientation to ensure employees understood our offered benefits and how they are applicable to their everyday lives
• Created and maintained employees’ information in the HRIS system and personnel records
• Responded to employee inquires and requests regarding company policies and procedures within two hours of receipt; Routed inquiries and requests to applicable team members and/or departments
• Processed, tracked, and approved employees’ professional development requests and tuition reimbursements, aiding in their investment of knowledge and development to further their professional growth
• Formatted internal employee/applicant resumes in uniformed format to assist the Business Development Team in bidding for work, understanding the employees’ skills & experience, and to ensure they are mapped to the correct Career Path within our organization
• Enhanced job satisfaction and morale by creating recognition award certificates and preparing monthly bonuses to recognize employees; Coordinated and purchased corporate morale gifts
• Served as point of contact to provide authorized information from employees’ personnel records and the HRIS system when requested by external agencies for employment verifications and federal background investigations; Supported recruitment efforts by initiating and maintaining background checks and clearance verifications to ensure our clients are provided quality service
• Created and documented standard operating procedures for Human Resources when executing various tasks and responsibilities including creating payroll anomalies to distribute monetary funds, initiating and transferring federal clearances in the Department of Defense (DoD) Joint Personnel Adjudication System (JPAS), internal onboarding procedures for the Department of State (DoS) and the U.S. Census Bureau
• Functioned as the liaison and the primary contact between employees and management to initiate clearance sponsorship, report new hires, and transfer clearances in the Department of Defense (DoD) Joint Personnel Adjudication System (JPAS)
• Maintained compliance with federal, state, and local employment laws and regulations, and recommended best practices
• Point of contact between Paradyme and the U.S. Census Bureau for coordinating pre-employment public trust clearance and contract requirements
• Assisted the Director of HR in capturing and analyzing data for the VETS 4212 and Affirmative Action Compliance Reporting
• Created and ran reports for auditing, reconciliations, and the retrieval, compiling, and analyzation of workforce data for internal and external requests; Maintained internal trackers to assess and organize data
• Coordinated and initiated requests with the Department of State (DoS) for the scheduling of visitor authorization requests (VAR), security briefings, and badging for new contracted employees

• Enrolled Federal, Service Contract Act (SCA), benefits eligible employees and regular exempt and nonexempt employees into their benefits upon hire and continuously during qualifying life events and applicable job changes. Provided one on one benefits consultation to employees at all phases of employment.
• Coordinated and presented a bi-weekly benefits overview during the New Employee Orientation to ensure employees understand offered benefits and how they are applicable to their everyday lives
• Processed, enrolled, and reported 457b tax advantaged deferred compensation retirement plan contributions for the top earners of Catholic Charities and determined 403b retirement savings plan vesting eligibility for terminated employees looking to receive a lump sum payment or retire
• Contributed to the update and revision of the policies and procedures in the employee handbook to include new benefits enrollment and eligibility updates and best practices when onboarding independent contractors.
• Administered various employee benefits programs including group health, dental, vision, flexible spending, fringe rate benefits, short and long term disability, group-term life insurance, 403b and 457b tax advantaged deferred compensation retirement savings plans, and wellness benefits to all benefits eligible employees.
• Audited, maintained, and processed leave balances, to address corrections, adjustments, and additions of employees’ changes in job, salary, and benefits eligibility
• Conducted and processed open enrollment for 700+ employees within the first month of being promoted to Benefits Coordinator and facilitated and conducted seven offsite open enrollment labs to educate and assist benefits eligible employees in completing their annual open enrollment sessions
• In coordination with the Benefits Auditor, processed and reconciled monthly invoices to capture and divert discrepancies, enabling Catholic Charities to eliminate several thousand dollar deficits for medical insurance and short term disability vendors within four months of taking the position; Created and ran reports on IBM’s Business Intelligence (BI) software for auditing, reconciliations, and the retrieval, compiling, and analyzation of workforce data for internal and external requests
• Functioned as the Benefits liaison between vendors, administrators, the Human Resources team, and all employees to resolve employee issues with insurance providers and benefits administrators.
• Maintained compliant benefits filing systems for maximum organization and efficiency
• Administered and processed reasonable accommodation requests under the Americans with Disabilities Act (ADA) and claims for short and long term disability, flexible spending, fringe benefits, and workers compensation
• Processed Federal and DC Family & Medical Leave Act (FMLA) claims in collaboration with third-party vendor to grant employees job protection while out on approved leave of absence; Educated and notified employees and managers of the expectations/duties of the employer and employee when requesting and processing Family and Medical Leave (FMLA) or disability status
• Installation of an arrears payment process between benefits, payroll, and accounting to ensure benefit premium payments were collected and distributed by employees on leave of absence
• Created termination processes/procedures for benefits and payroll to ensure a smooth transition of terminated employees including creation and distribution of COBRA/Benefits Continuation to ensure continued access to health care benefits for a maximum of three months without a break in coverage

• Supported recruitment efforts by requesting and maintaining background checks/clearances to include child protective services, local and federal police, and FBI/State fingerprinting to ensure our consumers are provided safe quality service
• Assisted the Human Resources Executive Director with coordinating the quarterly random drug tests for safety sensitive employees and scheduled pre-employment and annual health assessment screenings for employees to ensure compliance with the Agency’s drug and alcohol-free policy
• Facilitated and organized the biweekly New Employee Orientation to ensure new employees have a smooth transition into the Agency
• Provided authorized information from employees’ personnel records when requested by external agencies for file audits and employment verifications
• Maintained employees’ information in the UltiPro HRIS system and personnel records
• Initiated the effort to eliminate and reorganize a 10-year backlog of several hundred consultant and independent contract files
• Assisted in organizing and facilitating the annual service awards banquet recognizing 100+ employees
• Successfully passed several audits by consistently creating and maintaining personnel records and the HRIS system throughout employees’ onboarding, active employment, and termination phases by conducting monthly audits of employment records
• Trained a new Human Resources Manager and cross-trained a Human Resources Assistant transitioning into new roles that support a major program of over 400 employees in the agency
• Facilitated two onsite job fairs averaging 20 employees each, to rapidly recruit for our Homeless and Housing Program within the Agency
• Co-facilitated an Annual Performance Training for Supervisors to train managers in effectively evaluating their employees work performance and highlight their professional development

• Provided exceptional customer service and processed clients’ sales in a timely and professional manner in accordance with company policy and procedures
• Maintained and organized inventory so it was always well presented and inviting to the customers
• Ensured our clients had an enjoyable experience in our store by always meeting their needs promptly and introducing them to new products and ideas to compliment their desired interior spaces

• Assisted in screening resumes, posting job announcements, and conducting professional reference checks for interested applicants
• Assisted with benefits administration and the Open Enrollment process
• Participated in the review and update of the Employee Handbook to electronic format
• Managed, reviewed, and audited employee records
• Filed and maintained benefits invoices and other benefits related documents

• Provided Project Management assistance to my team and their university program students
• Prepared webinars for students in the university pipeline to experience the online degree program
• Ran weekly reports to manage university program’s metrics and admissions data
• Coordinated with students in the pipeline so they could effectively communicate with their admissions counselors

• Filed benefits, payroll, and performance documents, eliminating a two-year backlog
• Provided excellent customer service to support the HR staff and clients
• Served as department receptionist and answered phones in a professional manner