Jhalil Williams
Baltimore
Summary
Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.
Overview
4
4
years of professional experience
Work History
Shift Lead Supervisor
DAP
Baltimore
05.2023 - Current
- Monitored daily operations for quality and adherence to work order specifications.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Utilized POS systems efficiently for order processing and inventory management.
- Supervised, trained and guided team by coaching on daily activities.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Cashier/Dishwasher/Server
Hook & Reel
Halethorpe
03.2022 - 05.2023
- Responsible for processing payments from customers, handling cash and card payments, and providing excellent customer service
- Maintained a clean and organized work space while preparation for other task
- Processed returned merchandise by strictly following store return and exchange procedures.
- Stocked shelves with merchandise when needed.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Adhered to social distancing protocols and wore mask or face shield.
Car Washer/Detailer
Day Nice Mobile Car Wash
Baltimore
05.2021 - 09.2022
- Provided exceptional car wash services to customers, ensuring their vehicles were thoroughly cleaned and dried
- Interacted with customers in a friendly and professional manner
- Mixed cleaning solutions, abrasive compositions, or other compounds according to formulas.
- Vacuumed interiors, cleaned windows, and dusted dashboards for a complete clean.
- Inspected vehicles prior to selected service to identify broken, missing or defective external parts.
- Assisted with marketing promotions and distributed flyers when necessary.
- Applied wax, polish, and other finishing products for added shine and protection.
- Drove vehicles to or from workshops or customer workplaces or homes.
- Collected and tested samples of cleaning solutions or vapors.
- Managed transactions and handled cash and credit card payments.
- Turned valves or disconnected hoses to eliminate water, cleaning solutions or vapors from machinery or tanks.
- Trained new employees on car wash operations and customer service standards.
Education
High School Diploma -
Digital Harbor High School
Baltimore, MD05-2022
Skills
- Customer service
- Organizational skills
- Cash handling
- Communication skills
- Busser
- Car Wash
- Detailing
- Serving Experience
- Kitchen Experience
- Cleaning Experience
- Basic math
- Cooking
- Shipping & receiving
- Load & unload
- Stocking
- Employee training
- POS system operation
- Quality assurance
- Team management
- Task delegation
- Workplace efficiency
- Staff supervision
- Schedule coordination
- Conflict resolution
- Coaching techniques
- Time management
- Performance monitoring
- Customer service focus
- Workplace safety
- Decision-making capacity
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Shift Lead Supervisor
DAP
05.2023 - Current
Cashier/Dishwasher/Server
Hook & Reel
03.2022 - 05.2023
Car Washer/Detailer
Day Nice Mobile Car Wash
05.2021 - 09.2022
High School Diploma -
Digital Harbor High School