Jhordyn Ward
Upper Marlboro
Summary
Dynamic Logistics Specialist with extensive expertise in ERP systems, supply chain management, and inventory oversight, supported by a strong foundation in financial analysis and client relations within international logistics hubs. Recognized as a master strategist with exceptional attention to detail and a proactive mindset, consistently delivering innovative solutions to enhance operational efficiency. Proven success in coordinating ocean export logistics, managing end-to-end operations, and ensuring compliance with international regulations while optimizing shipping schedules to elevate customer satisfaction. Highly knowledgeable in global shipping regulations and adept at fostering effective communication with domestic and international stakeholders.
Overview
7
7
years of professional experience
Work History
Ocean Export Coordinator
Amass Global
09.2022 - Current
- Contributed to revenue growth with a focus on expanding existing client relationships while simultaneously identifying opportunities for new client acquisition.
- Coordinated with international partners for seamless cargo movement, fostering strong relationships for future collaboration.
- Worked closely with customs agents to ensure accurate and timely filing of all required documentation, minimizing potential delays at port locations.
- Reduced shipping costs for clients through effective negotiation of carrier contracts and rates.
- Trained new team members on company procedures, software applications, and industry best practices to promote team growth and success.
- Provided exceptional customer support throughout the entire shipping process by addressing inquiries promptly and effectively resolving any concerns or issues that arose during transit periods.
- Collaborated cross-functionally to resolve shipment issues quickly, maintaining a high level of customer service and satisfaction.
- Maintained accurate records of all shipments using specialized software programs designed for logistics management purposes.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Processed customs declarations and maintained records of customs documents.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Provided tracking information to enable clients to monitor progress of shipments.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Facilitated required documentation to manage customs clearance.
- Stayed on top of shipment locations and current status to update offices and customers.
- Arranged delivery or storage of goods at destinations.
- Calculated weight, volume or cost of goods to be moved.
- Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
- Oversaw cargo claims to investigate and resolve loss or damage issues during transit.
Air & Ocean Import Specialist
EFL Global
05.2022 - 09.2022
- Verified shipments against documents to maintain accuracy.
- Documented waybill data and dimensions and weights of cargo in computer database.
- Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
- Arranged delivery or storage of goods at destinations.
- Maintained open communication with global locations to facilitate smooth collaboration.
- Stayed on top of shipment locations and current status to update offices and customers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Issued timely and accurate responses to both internal and external inquiries.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Offering friendly and efficient service to customers, handled challenging situations with ease.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Maintained energy and enthusiasm in a fast-paced environment.
Foster Care Coordinator
LifeLine Animal Project
05.2021 - 05.2022
- Coordinated 40 successful foster care placements or adoptions over a little under a month.
- Responded to online or telephone requests for information and assistance.
- Identified appropriate community resources and provided referrals for services.
- Met with clients to determine necessary services and make treatment recommendations.
- Responded to online or telephone requests for information and assistance.
- Identified appropriate community resources and provided referrals for services.
Logistics Specialist
Military USN
09.2018 - 04.2021
- Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists and load tags.
- Coordinated import and export operations, adhering to tight schedules and deadlines.
- Strengthened integrity, developing organization systems for records, reports and agendas.
- Aided senior leadership with report generation to utilize process improvements.
- Worked with team members to improve process integration and flow.
- Organized and maintained order documentation.
- Teamed with freight forwarder to verify correct times to reduce delayed or early bookings.
- Communicated with customers and management to report delays, including emergencies, weather challenges and carrier schedule changes.
- Dispatched local and long-distance carriers daily.
- Exceeded specific team goals, partnering with staff to share and implement best practices.
- Scheduled shipments to customer warehouses via in-house tracking system.
- Conducted inventory checks and resolved discrepancies.
- Scheduled material deliveries, equipment repair and shipment transportation.
- Evaluated pricing proposals and negotiated optimal rates, schedules and terms.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Directed inter-modal domestic and overseas import and export operations to meet aggressive deadlines.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Monitored performance of junior team members and offered support.
- Moved bulk containers and large parcels with forklifts.
- Handled emergency spills and environmental cleanup requests with an organized approach.
- Maximized protections by accurately labeling hazardous waste containers in line with environmental and safety requirements.
- Audited hazardous waste weekly to assist with pick-up scheduling and maintain necessary safety controls.
- Arranged pick-ups, managed documentation and reported quantities of waste to help coordinators make appropriate planning decisions.
Education
High School Diploma -
Westlake
Atlanta, GA05.2018
Skills
- Foster care processes
- Records management
- Records maintenance
- Services coordination
- Recordkeeping
- Problem-Solving
- Schedule Coordination
- Materials and Supply Allocation
- Attention to Detail
- Address management system
- Registered mail protocols
- Mail-sorting and delivery sequence
- First Aid/CPR
- Clerical Support
- Efficient in CargoWise
- Experienced in hazmat
- Maintaining customer SOP's
- EDI
- Dangerous goods handling
- Port operations
- Booking management
- Export documentation
- Transportation planning
- Customs compliance
- Freight forwarding
- International shipping regulations
- Documentation verification
- Ocean freight management
- Container management
- Bill of lading preparation
- Export compliance
- Customer service
- Problem-solving abilities
- Reliability
- Organizational skills
- Detail-oriented
Accomplishments
- Developed relationships with 50 new clients and typically exceeded foster goals by 20%
- Promoted to supervisor due to hard work and 99% inventory that achieved us passing an assessment from the government.
- Recognized as Employee of the day for outstanding performance and team contributions.
- Led team to achieve 98% deployment readiness, earning recognition from upper management and financial reward.
- Graduated top of Logistics and Postal class with average of 98.7%
Timeline
Ocean Export Coordinator
Amass Global
09.2022 - Current
Air & Ocean Import Specialist
EFL Global
05.2022 - 09.2022
Foster Care Coordinator
LifeLine Animal Project
05.2021 - 05.2022
Logistics Specialist
Military USN
09.2018 - 04.2021
High School Diploma -
Westlake
Similar Profiles
FRANIE MAY F. GONZALESFRANIE MAY F. GONZALES
Freight Cashier/Account Assistant/Customer Service Representative at AMASS Global Network (US) Inc.Freight Cashier/Account Assistant/Customer Service Representative at AMASS Global Network (US) Inc.
Vishnu RajanVishnu Rajan
Import and Export Sales Support at Amass Middle East Shipping Services LLCImport and Export Sales Support at Amass Middle East Shipping Services LLC
Andy YeboahAndy Yeboah
Fabrication Welder at Amass Welding and FabricationsFabrication Welder at Amass Welding and Fabrications
Tania ColeTania Cole
Employment Specialist at Ardmore EnterprisesEmployment Specialist at Ardmore Enterprises
Jaelyn VinesJaelyn Vines
Social Studies Teacher at Scotlandville Middle Pre-Engineering Magnet AcademySocial Studies Teacher at Scotlandville Middle Pre-Engineering Magnet Academy