Jill Miller
Keedysville
Summary
Experienced in medical with over 20 years of experience in healthcare . Excellent reputation for resolving problems, improving customer satisfaction Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills ,Motivated to learn, grow and excel in the medical environment.
Overview
35
35
years of professional experience
Work History
Front Desk Medical Receptionist
Clearway Pain
05.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Completed clerical duties and tasks for clinic administration.
- Maintained current and accurate medical records for patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Front Desk Coordinator
Mvs Podiatry
04.2022 - 04.2023
- Scheduled appointments in computer system.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Verified patient demographic information, copied documentation and directed to provided information.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Entered and updated sensitive customer information during check-ins and room changes.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
- Transcribed phone messages for entire office and relayed messages.
- Used [Software] to maintain and update records of internal data.
- Drafted, copied and forwarded documents and paperwork to facilitate office workflow.
Emergency Medical Transporter
Meritus Health
08.2016 - 06.2020
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Resolved many problems, improved operations and provided exceptional client support.
- Worked with all customers to understand needs and provide good service.
- Transported patients to customer locations in a timely manner.
Aide
Wcps
10.2006 - 08.2015
- Instructed children in health and personal habits, including eating, napping, and bathroom habits.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Health Aide
Washington County Health Department
06.1989 - 08.1992
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
- Completed required medical and program reports and maintained medical records system, program filing system and EHR, following clinic standard operating procedures.
- Observed and reported on patient conditions and changes.
Education
Medical Office Assistant - Heathcare
Hagerstown Community College
Hagerstown, MD04.1994
Skills
- Direct Patient Care
- Team building
- Relationship development
- Communications
- Organization
- Customer service
- Patient Assessments
- Team management
- Business operations
- Problem resolution
- First Aid/CPR
- Supervision
Timeline
Front Desk Medical Receptionist
Clearway Pain
05.2023 - Current
Front Desk Coordinator
Mvs Podiatry
04.2022 - 04.2023
Emergency Medical Transporter
Meritus Health
08.2016 - 06.2020
Aide
Wcps
10.2006 - 08.2015
Health Aide
Washington County Health Department
06.1989 - 08.1992
Medical Office Assistant - Heathcare
Hagerstown Community College
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