Jillian Barnette
Ellicott City
Summary
Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.
Overview
6
6
years of professional experience
Work History
Member Service Representative II
Bank-Fund Federal Credit Union
10.2024 - Current
- Enhanced customer satisfaction by resolving inquiries using effective communication techniques.
- Ensured transaction accuracy by adhering to company policies and procedures.
- Fostered team development by mentoring junior representatives in a collaborative environment.
- Maintained high customer service by assisting large volumes daily with positivity.
- Strengthened member relationships by building rapport through genuine conversations.
- Empowered members with financial literacy, guiding decisions for future success.
Assistant Branch Manager
MainStreet Bank
10.2023 - 10.2024
- Increased branch efficiency by supporting daily operations and team communication.
- Identified improvement areas in daily activities to enhance operational excellence.
- Boosted customer satisfaction ratings by addressing concerns with the manager.
- Delivered exceptional customer service, promptly resolving issues for increased satisfaction.
- Ensured compliance with policies by supervising daily branch operations effectively.
- Trained staff on customer service and operational practices to improve efficiency.
MEMBER SERVICE REP
BANK-FUND STAFF FEDERAL CREDIT UNION
10.2022 - 10.2023
- Responding to member inquiries and concerns to create positive solutions
- Develop and maintain relationships with members to increase cross-selling opportunities and achieve sales goals
- Deepening member experience by providing quality service in a timely manner.
FINANCIAL SERVICES REP. II
FIRST INTERSTATE BANK
08.2019 - 08.2022
- Providing and maintaining a personal touch with clients to establish long lasting relationships
- Working closely with business and consumer clients in a variety of situations to achieve a full connection and provide outstanding service
Education
GED -
Central Arizona College
Coolidge, AZSkills
- Banking
- Member support
- Team Development
- Customer Retention
- Relationship Building
- Account management
- Product recommendations
- Teamwork and collaboration
- Calm and professional under pressure
- Problem resolution
Timeline
Member Service Representative II
Bank-Fund Federal Credit Union
10.2024 - Current
Assistant Branch Manager
MainStreet Bank
10.2023 - 10.2024
MEMBER SERVICE REP
BANK-FUND STAFF FEDERAL CREDIT UNION
10.2022 - 10.2023
FINANCIAL SERVICES REP. II
FIRST INTERSTATE BANK
08.2019 - 08.2022
GED -
Central Arizona College