Jillian Buckingham
Laurel
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist/Medical Biller
Morrison Chiropractic, P.A.
03.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to HIPPA guidelines.
- Verified patient insurance, ensuring proper payment was collected.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
Assistant Manager of Operations
Sky Zone Trampoline Park
08.2014 - 03.2021
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Howard Community College
Columbia, MDSkills
- Customer service
- Attention to detail
- Scheduling
- Administrative skills
- Punctual and reliable
- Medical billing
- HIPAA compliance
- Insurance verification
Timeline
Front Desk Receptionist/Medical Biller
Morrison Chiropractic, P.A.
03.2021 - Current
Assistant Manager of Operations
Sky Zone Trampoline Park
08.2014 - 03.2021
Howard Community College
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