Jim Huleis
Silver Spring,MD
Summary
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Operations
OHM Concessioners
09.2024 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
General Manager
P.F. Chang's / MCA
09.2022 - 10.2023
- All aspects of the restaurant operations from hiring, training, developing, Guest service, p&l purchasing, Labor control and cost of goods.
- As a General manager main goal to increase guest counts by providing great food and service consistently, managing and developing 4 managers and chefs to create the ideal environment for guests and for personal growth.
General Manager
Teds Bulletin
08.2021 - 09.2022
- All aspects of the restaurant operations from hiring, training, developing, Guest service, p&l purchasing, Labor control and cost of goods.
- As a General manager main goal to increase guest counts by providing great food and service consistently, managing and developing 4 managers and chefs to create the ideal environment for guests and for personal growth.
Director of Operations
Crews Of California
04.2015 - 06.2021
- Company Overview: Crews of California is a restaurant company that operates varies brands in major US airports.
- As a director of operations i have the overall responsibility for Regan Airport locations that includes restaurant, bar, fast service.
- Sales Volume of $11 million and over 60 crew members and 6 managers
- Provided High end customer service through ongoing crew training.
- Increased guest satisfaction scores by 20% in first year
- Boosted team productivity and efficiency by leveraging top-notch customer service and cross training abilities.
Hospitality Manager
Ruth Chris
06.2014 - 04.2015
- In a fine dining setting the hospitality director is responsible for guest satisfaction, revenue generation, repeat guest tracking, large event planning, staffing, coaching and training.
- Drove operational improvements which resulted in savings and improved profit margins.
- P&L, Food and Beverage cost controls.
- 8 Million in sales and 80 staff and managers
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Monitored social media and online sources for industry trends.
Director of Operations
Eddies Grill
12.2011 - 08.2014
- Two restaurants, 6 million-dollar business with five department managers.
- Great focus on bar sales and late night.
- Supported culinary crews to maximize quality and work efficiency.
- Provided high-end customer service to ensure customer satisfaction and retention.
- Delegated assignments based on site plans, project needs and knowledge of individual team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Enhanced operational efficiency and productivity by managing budgets, accounts and inventory.
Training Manager/general Manager
Red Lobster
10.2001 - 06.2011
- Managed and directed daily business operations of a $8 million restaurant, including guest satisfaction, production planning as well as bottom line profits, costs and staffing
- Managed a team of over 140 employees and 5 department managers.
- Recognized for achieving over a million dollar profit five years in a row.
- Worked closely with corporate executives.
- Opened new restaurants across the U.S.
- Received corporate award for opening team excellence.
- Trained new hires to perform cross-training exercises with experienced workers.
- Directed training programs and development paths for managers and supervisors.
- Analyzed effectiveness of training programs at all levels and recommended updates.
Education
Bachelor of Science - Business Administration
California State University
Los Angeles, CASkills
- Do you have any of these top skills employers are looking for?
- Hospitality operations management
- Conducting internal audits
- Production Planning
- Food service management
- Team management
- Pricing
- Supply Chain
- Procurement management
- Dismss
- Effective communication
- Team leadership
- Coaching individuals
- P>Inventory management
- P>Process improvement
- P>Performance Analysis
- P>Team building
- Profit and loss management
- Budget management
- Effective delegation
- P>Culinary expertise
- Exceptional guest service
- Budgeting
- Links
- Military Service
- Awards
- Groups
- Patents
- Operational efficiency
Certification
Serve Safe certification
Languages
Spanish
Section name
- Operations.
- Team building with a balanced focus on guest service, cost controls and targeted earnings.
- Diplomatic in resolving disputes and coordinating diverse teams.
- Strategic thinking individual experienced in turning low-performing organizations into top revenue producers.
- Willing to relocate anywhere
Timeline
Director of Operations
OHM Concessioners
09.2024 - Current
General Manager
P.F. Chang's / MCA
09.2022 - 10.2023
General Manager
Teds Bulletin
08.2021 - 09.2022
Director of Operations
Crews Of California
04.2015 - 06.2021
Hospitality Manager
Ruth Chris
06.2014 - 04.2015
Director of Operations
Eddies Grill
12.2011 - 08.2014
Training Manager/general Manager
Red Lobster
10.2001 - 06.2011
Bachelor of Science - Business Administration
California State University
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