Dereje Kidane
Lutherville
Summary
Adept at enhancing customer experiences and safety, demonstrated through high ratings as an Uber Partner and a flawless driving record with FedEx. Excelled in fast-paced environments, showcasing strong time management and problem-solving skills. Proven track record in maintenance supervision at Shawsheen, reducing downtime significantly. Achieved sales targets at ASFA PLC by leveraging excellent multitasking and organizational abilities.
Overview
12
12
years of professional experience
Work History
Uber Partner
Ride Share
04.2017 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
LYFT
Ride Share
08.2015 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Maintenance
Shawsheen
11.2018 - 07.2020
- Pursued learning opportunities airport security, marketing and maintenance.
- Supervised maintenance and construction projects.
- Spearheaded pharmaceutical services development, maintenance and coordination.
- Reduced downtime for maintenance by establishing a proactive preventative maintenance schedule.
Delivery Driver
FedEx
09.2016 - 09.2017
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Sales Agent
ASFA PLC
08.2012 - 06.2014
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
Education
MBA - Marketing Management
ST Mary College
Ethiopia06-2012
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational awareness
- Driving safety
- Strong navigation
- Time management
- Emergency response
- Safe driving
- Problem-solving
- Multitasking and organization
Languages
Amharic
Native or Bilingual
English
Full Professional
Timeline
Maintenance
Shawsheen
11.2018 - 07.2020
Uber Partner
Ride Share
04.2017 - Current
Delivery Driver
FedEx
09.2016 - 09.2017
LYFT
Ride Share
08.2015 - Current
Sales Agent
ASFA PLC
08.2012 - 06.2014
MBA - Marketing Management
ST Mary College
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