J. Kevin Dampman

• Increased efficiency in the parts department by implementing an improved inventory management system.
• Provided timely, insightful and accurate reports to upper management.
• Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
• Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
• Reduced excess stock levels through better demand forecasting, avoiding unnecessary capital tie-up.
• Streamlined inventory management processes, significantly reducing part shortages and enhancing service efficiency.
• Achieved significant reduction in order processing times by reorganizing parts warehouse for optimal efficiency.
• Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
• Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.

Reported to contracted service calls for the diagnosing and repair of company owned vending equipment.

Equipment included cold beverage machines, coffee beverage machines, bill exchangers, snack machines and kiosk operated food dispensing stations.

Upon arrival I would talk with customers about their initial reason for calling for service and again upon completion of work performed to inform them of findings and repairs that were done.

Maintained a parts supply and ordered parts as I saw necessary.

Traveled to multiple customer locations daily throughout Maryland, West Virginia and Virginia.

Primary responsibility was to contact customers for the purpose of scheduling preventative maintenance service and repairs and to also schedule the daily service work for each of the service technicians.

Secondary was to inventory and order all parts needed for the service technicians to perform their work properly. Keeping in touch with the service techs throughout the day was key to keeping parts needed for repairs on their service calls and to keep the customers informed as to the status of their repairs.

Performing quotes and billing was performed daily as well as taking customers technical help questions. I would help customers with a wide variety of parts look up covering everything from gasoline, diesel and propane engine parts to electrical components for generator controls.

As needed I would assist in diagnosing engine and generator service calls and cover service techs if they were out for vacation or other time off.

I performed weekly and monthly service and parts reports that I created, and maintained, through Word spreadsheets.

Started and managed a service department for a supply company that wanted to expand and offer parts, service and rental equipment to their existing business.

Performed various jobs as needed that included, parts management, customer service, equipment management, providing repair quotes, performing customers equipment diagnosing and actual repairs, technical assistance & parts look up, maintaining rental equipment, billing customers, running credit cards, shipping parts, working with vendors, keeping service department orderly and clean, labeling and tagging all equipment and more.

There was no actual parts department so I created, maintained and manged the setup, sorting and organization of all parts and entered all this into the computer system. From there I could manage the parts in the computer with the assistance of self created Word spreadsheets.

Lastly, I created and maintained weekly and monthly spreadsheets for the separate, and combined, operation of the parts department, service department and rental equipment. I am very proud of what I accomplished at this employment.