J'Lin Bailey
Gaithersburg
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
7
7
years of professional experience
Work History
Crew Trainer
McDonald's
06.2019 - 04.2021
- Streamlined communication between front-line staff and management to address operational challenges effectively.
- Implemented best practices for inventory management, reducing waste and ensuring product availability.
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety, and performance requirements.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Helped train on average 15 or more team members per week.
Dairy Clerk
Giant Food Stores
05.2021 - 10.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory levels through regular stock checks and timely restocking of dairy products.
- Ensured compliance with health and safety regulations in handling and displaying perishable goods.
- Collaborated with team members to optimize dairy department layout for improved accessibility and visibility.
- Trained new staff on operational procedures, customer service standards, and product knowledge.
Shift Supervisor/Food Safety Manager
Chick-fil-A
10.2021 - Current
- Supervised both front and back of house operations daily to ensure peak workflow and pre solve potential bottlenecks. Supervised over 25 employees per shift.
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Implemented strategies to improve customer satisfaction and foster a positive dining experience.
- Streamlined processes to reduce operational bottlenecks and improve workflow consistency.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Conducted performance evaluations to identify areas for improvement among staff members.
Education
High School Diploma -
Eleanor Roosevelt Highschool
Greenbelt, MD07-2017
No Degree - Clinical Psychology/Philosophy
Prince George's Community College
Upper Marlboro, MDSkills
- Employee training
- Training and mentoring
- Staff development
- Continuous improvement
- Business administration
- Cash handling expertise
- Problem-solving
- Team motivation
- Team collaboration and leadership
- Goal setting and tracking
Accomplishments
- Achieved Guardian of the brand through effectively helping with food safety.
- Less than 2% of all Chick fil a stores win Guardian of the brand
- You have to receive a score of 1(Elite) in food safety for 4 consecutive quarters in order to win.
Timeline
Shift Supervisor/Food Safety Manager
Chick-fil-A
10.2021 - Current
Dairy Clerk
Giant Food Stores
05.2021 - 10.2021
Crew Trainer
McDonald's
06.2019 - 04.2021
High School Diploma -
Eleanor Roosevelt Highschool
No Degree - Clinical Psychology/Philosophy
Prince George's Community College