Joan Cifuentes Lopez
Baltimore
Summary
Bilingual professional fluent in English and Spanish, recognized for trustworthiness and reliability, with extensive experience in supervisory roles within Environmental Services. Diligent EVC Supervisor committed to delivering exceptional customer service while ensuring a clean and orderly environment. Proven track record of efficiently assisting patrons and promptly addressing needs, complemented by strong communication and problem-solving skills. Dedicated to fostering a positive experience for all stakeholders through effective leadership and a proactive approach.
Overview
6
6
years of professional experience
Work History
EVC Supervisor
John Hopkins Hospital
09.2024 - Current
- Supervised team to ensure adherence to safety protocols and operational standards.
- Coordinated daily schedules and workloads for optimal productivity and resource allocation.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Trained new staff on equipment operation and safety procedures, fostering a culture of compliance.
- Conducted performance evaluations to identify training needs and support employee development.
- Resolved conflicts among team members, promoting a collaborative work environment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Appetizer Supervisor/Line cook
The Cheesecake Factory
02.2023 - Current
- Trained and mentored new employees on appetizer preparation and storage to ensure they were up to date with policies and procedures
- Successfully managed and oversaw 11 employees ensuring all tasks were completed to highest standards
- Supervised shift coverage
- Maintained high standard of sanitation, safety and environmental hygiene that ensured compliance with all guidelines
- Maintained a clean work area and sanitized stations by washing, drying and sanitizing tools and equipment
- Supervised dish washing operations when needed
- Assisted in preparation of fresh dishes for each order
- Selected the best fresh ingredients
- Oversaw cooking process
- Set up and stocked food items and other supplies
Attendant
Dr. Limpio Car Wash
01.2022
- Monitored operations of cleaning machines
- Cleaned inside of the vehicles
- Stopped machines or notified supervisors when malfunctions occured
- Met performance expectations and completed all other duties as assigned
Waiter / Delivery
Country’s Pizzeria name here
01.2022 - 01.2023
- Communicated order details to the kitchen staff
- Delivered food and beverages in a timely fashion
- Maintained the restaurant clean
- Delivered pizzas to customers
Construction worker helper
Constructora Bonilla
01.2021 - 01.2022
- Cleaned and prepared construction sites
- Loaded or unloaded building materials to be used in construction
- Built or took apart bracing, scaffolding, and temporary structures
- Built walls and floors according to superior’s directions
Tennis referee
Lagos del Peñon Tenis Court
01.2020 - 01.2021
- Enforced rules and safety guidelines
- Conducted pre-game inspections of playing fields
- Resolved conflicts between players and coaches
- Managed data entry tasks and collaborated with fellow referees to streamline processes
Education
High School Diploma -
I.E.D. Policarpa Salavarrieta Escuelas
Girardot, Colombia09-2021
Certifies THAT - English Language
Oxford Centre
Girardot, Colombia06-2022
Technical Administrative Assistance -
El Servicio Nacional De Aprendizaje SENA
Girardot,Colombia09-2021
Skills
- Customer service
- Cleaning and sanitization
- Time management
- Effective communication
- Environmental Hygiene
- Computer Skills
- Cleaning procedures
- Personal protection equipment (PPE)
- Housekeeping
- Verbal communication
- Bilingual in English & Spanish
- Verbal and written communication
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
EVC Supervisor
John Hopkins Hospital
09.2024 - Current
Appetizer Supervisor/Line cook
The Cheesecake Factory
02.2023 - Current
Attendant
Dr. Limpio Car Wash
01.2022
Waiter / Delivery
Country’s Pizzeria name here
01.2022 - 01.2023
Construction worker helper
Constructora Bonilla
01.2021 - 01.2022
Tennis referee
Lagos del Peñon Tenis Court
01.2020 - 01.2021
High School Diploma -
I.E.D. Policarpa Salavarrieta Escuelas
Certifies THAT - English Language
Oxford Centre
Technical Administrative Assistance -
El Servicio Nacional De Aprendizaje SENA
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