Joan Lind
Aberdeen
Summary
Well-spoken Membership Coordinator promoting a dedicated work ethic and the ability to multitask. A smart professional possessing the talents needed to actively engage others, which has resulted in an increase in membership. Looking to tackle new challenges with an organization that appreciates good decision making and great computer skills. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.
Overview
13
13
years of professional experience
Work History
Membership Sales Specialist
AAA Club Alliance
08.2022 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Title Dept. Supervisor
Belair Auto Auction
02.2022 - 07.2022
- Directed and supervised staff performance.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Instructed staff on procedures for handling difficult transactions.
- Managed 7 employees.
- Trained and developed 7 employees through constructive feedback and focus on long-term career growth.
- Delegated tasks to employees based upon individual strengths and experience.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Membership Specialist
AAA Club Alliance
05.2014 - 02.2022
- Acquired new customers through social media, grassroots marketing efforts and new member orientations.
- Oversaw the membership data system to ensure that all information accurate and complete.
- Welcomed both new and existing members to AAA by delivering kind greeting upon entrance.
- Developed marketing materials identifying upcoming events, activities and helpful information for distribution to members.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Set up and activated customer memberships.
- Posted and tracked titling transactions and completed month-end accounting reports.
- Explained vehicle warranties and extended service contracts to buyers and administered paperwork.
- Checked monthly Inventory for License plates and stickers to maintain inventory numbers are correct.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
Insurance Sales Agent
State Farm
10.2011 - 05.2014
- Upsold products to policyholders and potential new clients.
- Exceeded company sales goals for new policies.
- Offered policy guidance and management to promote asset protection.
- Pursued continued professional development through insurance workshops, course and webinars.
- Analyzed customer needs and provided best options, upselling products and services.
Education
Maryland T & T License -
AAA Tag & Title
07.2014
Property And Casualty License -
Enterprise Insurance
01.2012
GED -
Aberdeen High School
Aberdeen, MD06.1986
Skills
- Issue resolution
- Staff training and development
- Relationships and rapport
- Member service and support
- Membership documentation
- Customer relations
- Report generation
- Quality control
- Inbound and outbound calling
- High-energy attitude
- Direct sales
- In-store support
- Credit card payment processing
- Sales expertise
- Customer service and care
- Upselling and cross selling
Timeline
Membership Sales Specialist
AAA Club Alliance
08.2022 - Current
Title Dept. Supervisor
Belair Auto Auction
02.2022 - 07.2022
Membership Specialist
AAA Club Alliance
05.2014 - 02.2022
Insurance Sales Agent
State Farm
10.2011 - 05.2014
Property And Casualty License -
Enterprise Insurance
GED -
Aberdeen High School
Maryland T & T License -
AAA Tag & Title
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