Joan Lind
Aberdeen
Summary
Efficient Tag and Title Clerk known for high productivity and ability to complete tasks swiftly. Possesses specialized skills in vehicle registration processes, title transfer procedures, and DMV regulations compliance. Excels in time management, problem-solving, and customer service, ensuring smooth operations in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Tag and Title Clerk
Cook Auto Group
Aberdeen
11.2025 - Current
- Processed vehicle title applications and registrations, ensuring timely completion for customer satisfaction.
- Maintained accurate records of title transfers and related documents to support compliance and audit readiness.
- Assisted customers with inquiries about title and registration requirements, enhancing their understanding of the process.
MSS/MCC
AAA Club Alliance
Abingdon
05.2014 - 09.2025
- Explained different types of memberships to help members make informed decisions for their service needs.
- Achieved and exceeded in multiple goal areas year over year in membership sign up and upselling of products and services.
- Appointed as the branches FSA (Financial Service Advocate) and trained the team on current and new financial products and services.
- Resolved complex situations for members and coworkers using strong problem-solving skills.
- Built rapport with a large member base that would repetitively come to me for any of their transacting needs.
- Was appointed the branch's FSA (Financial Service Advocate) and provided the team training on current and new financial products and services the company offers while maintaining and executing current policies and procedures.
- Achieved and exceeded in multiple goal areas year over year in membership sign-up and upselling of products and services.
Insurance Sales Agent
State Farm
White Marsh
10.2011 - 05.2014
- Exceeded company issued goals for policy writing and upselling of other products.
- Analyzed customer needs and provided the best available options for customers' policies.
- Detailed company products and services, clarifying benefits to customers and supporting informed decisions.
- Surpassed company goals for policy writing and upselling, contributing to increased revenue.
- Processed payments for policy signups and renewals.
- Maintained and updated customer policies regularly.
- Completed FR19 forms for policy documentation.
Education
High School Diploma
Aberdeen, MDSkills
- Title management
- Document validation
- Title registration
- Legal documents
- Payment processing
- Customer service
- Client outreach
- Customer inquiries
- Multi-line phone operation
- Attention to detail
- Service promotion
- Inventory management
- Problem solving
- Policy clarification
- Leadership
- Legal documents
Timeline
Tag and Title Clerk
Cook Auto Group
11.2025 - Current
MSS/MCC
AAA Club Alliance
05.2014 - 09.2025
Insurance Sales Agent
State Farm
10.2011 - 05.2014
High School Diploma